Edwin Rivera Email & Phone Number

Tampa, Florida, United States

- Build and manage a strategic relationship with new clients as we navigate the On-Boarding process. - Inform clients how to better utilize the exciting tools of Lilypad.- Nurture the relationship with follow up communication to ensure positive experiences. - Participate in development project meetings to detail next round of wish list enhancements

Tampa, Florida, United States

- Take ownership of customers' issues and bringing them to resolution- Serve as a liaison between customers, sales, and interface with all internal operational departments to address customers' requests and projects while supporting company initiatives

Tampa, Florida, United States

- Manage schedules and logistics for a family of four.- Balance multiple priorities to motivate, coach, and counsel children daily.- Create and maintain a diverse, educationally challenging, and learning-friendly environment.- Teach and demonstrate solid ethics.- Work closely with teachers to monitor academic performance and expectations.- Plan, organize, and supervise extracurricular school activities.- Apply various extracurricular activities for social and mental… Show more - Manage schedules and logistics for a family of four.- Balance multiple priorities to motivate, coach, and counsel children daily.- Create and maintain a diverse, educationally challenging, and learning-friendly environment.- Teach and demonstrate solid ethics.- Work closely with teachers to monitor academic performance and expectations.- Plan, organize, and supervise extracurricular school activities.- Apply various extracurricular activities for social and mental development outside of school activities.- Purchase clothing, food, and supplies for school, extracurricular activities, and special events.- Prepare and serve a multitude of nutritious meals for four and more on occasion.- Perform all household duties including but not limited to cooking, cleaning, paying bills, yard work, etc.- Assisted landlord with supervising and maintaining property with painting, building maintenance, garbage disposal, etc. Show less

Nyc - Time Square

- Manage a strategic relationship with Global scale clientele and Account Managers- Serve as a liaison between customers, Sales, Senior Order Management Specialist (SOMS), Global Project Manager (GPM), Global Business Director (GBD), and interface with all internal operational departments to achieve task resolution- Maintain user base history by product, contract review, track unique deals, pricing & reporting and handle Escalated issues- Coordinate customer visits to address… Show more - Manage a strategic relationship with Global scale clientele and Account Managers- Serve as a liaison between customers, Sales, Senior Order Management Specialist (SOMS), Global Project Manager (GPM), Global Business Director (GBD), and interface with all internal operational departments to achieve task resolution- Maintain user base history by product, contract review, track unique deals, pricing & reporting and handle Escalated issues- Coordinate customer visits to address concerns, objections, and focus on promoting customer advocacy Show less

Nyc - Midtown

- Escalations within Bloomberg Operations and support Bloomberg terminal Sales teams- Take ownership of escalated customers' issues and bringing them to resolution- Serve as a liaison between customers, sales, and interface with all internal operational departments to address customers requests and projects while supporting company initiatives- Analyze trends in client disputes to identify problem areas and propose viable solutions to improve internal global processes -… Show more - Escalations within Bloomberg Operations and support Bloomberg terminal Sales teams- Take ownership of escalated customers' issues and bringing them to resolution- Serve as a liaison between customers, sales, and interface with all internal operational departments to address customers requests and projects while supporting company initiatives- Analyze trends in client disputes to identify problem areas and propose viable solutions to improve internal global processes - Participated with dept Business planning for 2012 and 2013 - Coordinate monthly customer visits to address concerns, objections, and focus on promoting customer advocacy- Prepared and provided training courses for Sales team new hires - Prepared and provided Refresher training courses for Sales teams Show less

Nyc - Midtown

Supervised Bloomberg’s NY Exchanges Team- Performed bi-monthly one on one's- Prepared and delievered 6mo's and end of year evaluations- Continuously gathered and maintained data for competitive analysis and use of business intelligence- Participated in Exchange Audits- Participated in the day to day workflow as a "rep" when needed

Nyc - Midtown

- Assisted clients with real-time entitlements and queries- Promotion of self-entitlement functionalities- Introduction of new Exchange feeds on the Bloomberg system

41St & Broadway

Queens, New York

Responsible for a 250 seat, 24/7 bi-lingual Call Centers for Internet, Wireless, Telecom, and Retail products.Implemented new ACD, IVR and PBX systems; and established recruiting, hiring, training, and development programs to attract and retain Supervisors, and Agents

Marketing Management

Education record