• Partnered with analysts and developers to define client requirements, develop test plans, and identify potential risks in the discovery phase.• Designed and documented test cases for Palantir Foundry applications, managing these cases within Jira’s Zephyr plug-in.• Coordinated with developers to streamline test execution, bug reporting, and resolution.• Conducted manual testing across multiple applications, assessing user permissions, UI/UX, error handling, backend processes, and data integrity.• Compiled detailed test reports for client and Accenture leadership, providing data-driven insights.• Presented application functionality to clients at the end of each sprint, gathering and incorporating feedback for continuous improvement.• Mentored junior team members, supporting their onboarding and project assignments.• Improved team testing efficiency by approximately 65% through optimized workflows and targeted Jira ticket completion.

• Led the offshore testing team in planning, developing, and executing test cases based on release schedules, ensuring timely delivery.• Performed API testing with SoapUI and Postman, validating data through Microsoft SQL Server.• Facilitated cross-team communication to align testing timelines and future releases.• Hosted end-of-sprint demos to showcase team findings and deliver actionable insights to product owners.• Managed Jira boards to accurately reflect progress and enhance team accountability.• Presented testing progress on a weekly basis to client and Accenture leadership.• Reduced testing cycle time by approximately 11% through strategic planning and efficient Jira management.

• Prepare physical hardware and virtual environments using VMware to meet technical specifications for each software package being tested.• Follow testing scripts for software packages and clearly document all findings to ensure that the actual outcomes match the theoretical outcomes.• Cooperate with software developers when troubleshooting failed software packages. • Composed a script to automate filling employee timecards using Selenium web drivers and Java.

• Construct SharePoint sites for new intranet while migrating content from previous internal website.• Troubleshoot internal ASP.Net web applications for new company default browser, Google Chrome, using Microsoft Visual Studio 2017.

• Extracted, sanitized, and prepped data from current Content Management System (CMS) into JSON file format to ease migration to a newer CMS.• Utilized Datatables.net’s table plug-in for jQuery to populate dynamic tables for users while retrieving the data through AJAX calls from JSON files.• Perform routine QA checks and testing of live and unpublished pages.• Manage statewide requests to update any data or content on website areas.• Developed web pages utilizing technologies, like Bootstrap, to ensure website responsiveness, readability, and ADA compliance.• Amongst other work, I also developed a solution to parse lists of file paths/names, identifying duplicates, and outputting the multiple file paths, where applicable. This was then utilized as a tool to assist removing/merging duplicate content.

• Provided a friendly and professional atmosphere to clients while troubleshooting their computers / mobile devices.• Utilized excellent time management skills to systematically ensure every client was being serviced and to not exceed use of stores limited labor hours.• Collaborated alongside the Advance Repair Agents to assist in Performed PC Setups, hard drive replacements, databackups, memory upgrades and battery replacements.• Oversaw all iOS training and repairs within my 5 personnel team.• Accurately followed strict standard operating procedures to ensure company and client data privacy.• Built relationships with clients to keep them updated on their repairs / upgrades, which maintained our average 85% client satisfaction

• Checked in students to their assigned academic advisor and managed student appointments.• Directed and filtered incoming phone calls to the appropriate staff.• Assisted Director of External Relations in updating alumni data base.• Contacted potential university partners on behalf of the Director of External Relations and the Dean.

• Provided a pleasant checkout experience quickly and efficiently.• Informed customers on promotions and discounts that they may eligible to take advantage of.• Was a Front end key holder to provide overrides and open registers for cashiers.• Assisted superiors in managing cashiers as well as assisting customers.

• Demonstrated strong knowledge in what products and services the establishment had to offer.• Be quick to learn how events were handled and to manage time around the events itinerary..• Have excellent social skills and hospitality to keep the customer flattered.

• Helped customers discover new products that are being offered and promotions.• Worked well with coworkers in a fast paced environment and inform them on customer’s needs.• Provided the customer with a warm welcome and goodbye when in the business.