Edwin Sanchez Email & Phone Number

Chicago, Illinois, Us

100% on-site IT support for consultancy firm in NYC (West Monroe). Responsibilities outlined below:Provided technical support to over 200 users, troubleshooting IT issues across various platforms (hardware, software, network).Oversaw installation, configuration, and maintenance of IT infrastructure, including workstations, switches, WiFi access points, and UPSs.Implemented IT solutions tailored to meet the specific needs of users, ensuring scalability, security, and efficiency.Managed system upgrades and migrations, ensuring minimal downtime and disruption to user operations.Collaborated with cross-functional teams to ensure seamless integration of IT solutions with business processes. Maintained documentation of client systems, including troubleshooting guides.Managed vendor relationships, ensuring timely procurement and support for IT hardware and software products.Provided regular status reports to users and management, outlining project progress and any potential risks to the business.Supported IT-related projects, from initial consultation to final implementation and post-project support.

North Chicago, Illinois, Us

Member of IT team, spearheading migration of user accounts and profiles to be used on company laptops.• Member of the AbbVie Migration team supporting over 900 employees throughout 3 sites.• Troubleshooting everyday computer issues: hardware, component replacement, unlocking user accounts and minor software issues.• End-to-end support for new employees: onboarding, workstation setups, initializing user credentials, familiarizing them with their new technology.• Salvaging and organizing working parts from broken equipment to be used for repairing other assets.

New York, New York, Us

• Provided technical and analytical assistance on the installation and management of various PCs, POS and mobile devices.• Took ownership of over 2,100 open IT tickets in ServeiceNow® in the past 6 months, resolving an average of 83% upon first contact.• Active Directory®: Domain user account management and device configuration.• Setup employee’s mobile email and multi factor authenticator software.• Solar Winds® & Cisco Meraki®: Network troubleshooting and device management.• Configured and supported all AS400 iSeries (Green Screen) applications.• Perform client account separations and terminations to sever system access and rights. • Responsible for documenting, follow-up and resolution of service tickets/cases.• Install and maintain network and personal printers including POS receipt printers.• Microsoft Office Suite Support.• Troubleshooting Verifone credit card machines.• Provided technical assistance using remote access software to connect to client PCs. • VPN setup, training, and troubleshooting. • Coordinated with level 2 support and other IT groups to resolve escalated tickets.

Roseland, New Jersey, Us

• Provided technical support of ADP time-keeping software & hardware in both English and Spanish.• Coordinated with HR and payroll managers to ensure application compliance with various company policies.• Responsible for documenting, follow-up and resolution of service tickets/cases.• Provided technical assistance using remote access software to connect to client PCs.• Provided detailed support to end users in Puerto Rico to ensure compliance with labor laws.

Newark, Nj, Us

• Provided resolution to technical based customer issues.• Administered internal assignments and projects issued by management.• Coached and developed peers through side-by-side and indirect call monitoring.• Member of Scheduling Committee: Provided analysis of current scheduling process and proposed possible changes to the betterment of the floor.• Coordinated with tier 2 support to resolve escalated tickets.