Edwin Sanchez Email & Phone Number

New York, New York, United States

As a Desktop Support Analyst, I thrive in diverse support roles. I serve as the go-to expert for audio/visual setups, hardware troubleshooting (computers, mice, keyboards), mobile device email configuration, and A/V conference support using the Crestron tablet. Beyond that, I tackle a wide range of tasks in Service Now, from granting access to social media and streaming services to resolving printing issues, installing software, and supporting Nuance PDF. I'm also a trusted guide for iManage users, assisting with document management, data imports, file recovery, and Outlook/SharePoint queries.On the technical side, I'm skilled in reimaging Lenovo devices using Kace Systems, ensuring necessary updates and software like Bomgar for remote support. My user management expertise includes adding users in Exchange, activating Office 365 accounts, strategically moving computers in Active Directory, assigning crucial Office 365 licenses, supporting various Microsoft applications, and promptly removing access upon termination.

New York, New York, United States

In my role as a Technical Support Analyst, I spearheaded and directed support initiatives for video conference and mobile device setups, demonstrating expertise as an integral part of the A/V team. I efficiently executed reimaging procedures for Lenovo desktops and laptops, undertook printer maintenance tasks, and facilitated the provisioning of mobile devices. Notably, I adeptly addressed and resolved remote access issues via the Citrix platform, extending support to 5,000 domestic and international users for Outlook, Windows 7, and MS Office 2013.

New York, New York, United States

In my capacity as a Desktop Support Analyst, I showcased proficiency by installing and configuring Touchdown, MobileIron, and XENMobile Secure Hub for iOS, Blackberry, and Android devices, successfully orchestrating the transition of support from Xenmobile to MobileIron. Leveraging Altiris, I expertly imaged laptops and desktop computers, addressing A/V conference and projector setups and ensuring timely setups for quarterly lease return laptops.My responsibilities extended to essential user support activities, including password resets, account unlocking, and onboarding new staff members with seamless access to their accounts. Additionally, I provided adept support for applications such as MS Office 2013, Outlook, Skype for Business, and iManage, contributing to an efficient IT environment.

New York, New York, United States

As a Help Desk Analyst, I assumed a leadership position entrusted with configuring iPhone and iPad mobile devices using MaaS, along with providing expert support for Blackberry and Android devices. As a first-level support resource, I efficiently distributed loaner laptops and MiFI devices, managed password resets, and addressed unlocked or disabled accounts. I actively developed exchange contacts and groups that contributed to smooth operations.My expertise extended to resolving remote access issues across a spectrum of tools and platforms, including MS Office, RSA Accounts, eDOCS DM, compareDocs, Citrix Studio, MaaS, MimeCast, Accellion, Global meet, Landdesk, MS Office 2010, and Windows 7, ensuring a comprehensive and effective support framework.

New York, New York, United States

As a Systems Support Analyst, I provided comprehensive first- and second-line technical support, adeptly resolving issues related to network access, networking printing, and VPN/RSA remote access. I took the lead in troubleshooting wireless network issues, configuring iPhones, and coordinating with Ricoh service vendors to ensure smooth operations. My responsibilities extended to maintaining hardware inventory, setting up computers in Active Directory, and configuring users in Avaya IP Office Manager.Additionally, I played a pivotal role in the set-up and support of Lifesize video conference equipment. Leveraging my technical expertise, I installed DUO on iPhones, iPads, and Android devices, conducted efficient reimaging of desktops and laptops using Ghost, and skillfully managed password resets and disabled accounts. My administrative duties included overseeing DM Open, Citrix, Concordance, Legal Key, Remedy, MS Office 2010, and Windows 7, including leading the deployment of Windows 7 for optimal system performance.

Associate'S Degree, Applied Science – Computer Operations

Bachelor Of Science - Bs, Health Information Management