AeroLeads people directory · profile
Edwin S. Email & Phone Number
Guest Services Agent
at
Viceroy Hotels and Resorts
1 work email found
@ucsb.edu
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Guest Services Agent
Location
Los Angeles, California, United States
Who is Edwin S.? Overview
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Quick answer
Edwin S. is listed as Guest Services Agent at Viceroy Hotels and Resorts, based in Los Angeles, California, United States. AeroLeads shows a work email signal at ucsb.edu and a matched LinkedIn profile for Edwin S..
Edwin S. previously worked as Front Desk Agent at Mondrian Hotels and Concierge at Infoplaceusa. Edwin S. holds Bachelor'S Degree, Communication And Applied Psychology from Uc Santa Barbara.
Company email context
Email format at Viceroy Hotels and Resorts
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*@ucsb.edu
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AeroLeads found 1 current-domain work email signal for Edwin S.. Compare company email patterns before reaching out.
Profile bio
About Edwin S.
As a first-generation college graduate, I am thrilled to pursue a career in Digital Marketing and Public Relations. With a degree in Communication managing social media accounts for influencers and organizations, I have developed an understanding of social media trends, algorithms, and best practices. I am skilled at creating and implementing social media campaigns to drive higher engagement and conversation rates.My grit and critical thinking skills set me apart as a Social Media Coordinator. I am passionate about creating captivating content that is informative and easy to share, resonating with the audience, and telling a story. Effective social media campaigns go beyond simply promoting products or services like building a community and fostering relationships with the audience.As a team player and great communicator, I am comfortable collaborating with stakeholders across the organization to ensure that social media campaigns align with overall marketing objectives. Equally important, I’m a quick learner and flexible to changes across social media platforms and algorithms, always striving to stay ahead of the curve.Overall, I am excited to leverage my skills and passion for social media to assist organizations in building their brand and connecting with their audience in meaningful ways.
Listed skills include Leadership, Customer Experience, Writing, Content Planning, and 52 others.
Current workplace
Edwin S.'s current company
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7 roles
Edwin S. work experience
A career timeline built from the work history available for this profile.
Guest Services Agent
CurrentGuest Reception and Check-In Procedures: - Successfully manage the guest check-in and check-out processes, ensuring an efficient and welcoming experience that aligns with Viceroy Santa Monica's high service standards.- Proficiently handled reservation systems, including modifications and cancellations, ensuring accurate booking records and enhancing operational efficiency.- Work closely with housekeeping and maintenance teams to ensure all rooms meet quality and cleanliness standards, fostering a seamless guest experience.Crisis Management and Problem Solving:- Demonstrate strong problem-solving skills by effectively managing guest complaints, and maintaining a calm demeanor under pressure.GHA DISCOVERY Program Engagement:- Engage with GHA DISCOVERY membership benefits to promote loyalty and personalized experiences, contributing to guest retention and satisfaction.Local Expertise and Concierge Services:- Provide guests personalized recommendations for local attractions, dining, and events, leveraging comprehensive knowledge of Santa Monica to enhance their stay.
Aug 2024 - Present
Front Desk Agent
Customer Service Excellence:- Delivered exceptional guest experiences through warm, friendly, and efficient customer service at the front desk.- Proficiently handled guest check-ins and check-outs, ensured accuracy and compliance with hotel policies.- Effectively managed reservations, room assignments, and guest requests with reservation systems to optimize occupancy and guest satisfaction.- Successfully managed multiple tasks in a fast-paced environment, such as phone calls, processed payments, and assisted guests with inquiries.- Responsible for cash, credit card transactions, and accurate record-keeping of financial transactions.- Performed administrative duties, including filing, data entry, and guest records.- Proficiently navigated and utilized property management and reservation software to streamline operations.- Promoted hotel amenities and upsell room upgrades to enhance guest experiences and revenue.Conflict Resolution:- Demonstrated resourcefulness and found solutions to guest requests and challenges.- Effectively mediated and resolved conflicts, and demonstrated a diplomatic and professional demeanor.- Actively sought and incorporated guest feedback to continuously improve service quality.Compliance:- Enforced hotel security protocols and assisted in a safe environment for guests and staff.- Collaborated with fellow staff members to ensure seamless operations and contributed to a positive work environment.- Assisted in training new front desk agents to ensure consistent service standards.- Ensured adherence to all company and industry standards, including health and safety regulations.
May 2023 - Aug 2024
Concierge
China Tour Group Program: -Processed China Tour Group reservations-Updated the comprehensive CTG database-Audit spentTourism/Travel & Hospitality: -Provided general information about our center, directions, store finding-Open Table-Wheelchair rentals-Provided Passports to Shopping travelers-Assisted in a monthly Concierge newsletter-Shop & Dine package for hotels-Hotel Concierge Program-Lunar New Year Activation and Red Envelope Promotion-Golden Week Promotion-Lunar New Year Promotion-Social Media Sweepstakes-Provided information-Multi-language assistanceHappy Returns:-Tracked amount of guests and items received daily-Audited into tracking forms at the end of the day-Activity trackedKipsu: -Provided real-time chat via Kipsu (mall information/questions)-Archived old conversations-Revised quick replies when necessaryInventory: -Reported in a monthly email to management-Collected and submitted all discount offers from tenants-Kept track of Level 3 conference room rentals and collected payments -Monitored all digital directories and reported any discrepancies-Provided lost and found-Filtered all messages for management, sent via email-Handled guest complaints and notifed management if necessary-Assisted management-Called ATM providers to report any issues with any ATMs-Holiday tracked per management-Sent leasing and marketing inquiries to management-Notified management to reboot the mall’s WIFI-Assisted management with Social Media Sweepstakes, had winners sign an affidavit, validated their parking-Monitored Holiday Set (inspecting Christmas set up) and reported any incidents (falling pieces, handprints)-Supported different pop-ups/start-ups-Bev EATS program-Ambassador Program-Assisted with way-finding programs
Jan 2018 - May 2023
Guest Services Ambassador
- Greeted customers in a friendly manner.- Assisted with internal mall marketing promotions.- Provided information about stores within the shopping center including product information.- Continually exceeded guest expectations.
Jun 2017 - Jan 2018
Digital Marketing Assistant
- Handled Yelp reviews with positive responses that can turn negatives into positives for clients.- Designed and scheduled Facebook postings for clients.- Assisted with influencer outreach marketing.- Managed Pay Per Click campaigns.- Managed marketing projects.- Reviewed Google Analytics and track the progress of campaigns.- Assisted senior marketing team with any other tasks, when needed.
May 2021 - Jun 2021
Social Media Intern
- Assisted in marketing and advertisement promotional activities (social media, direct email, and website).- Prepared promotional presentations for sponsorships.- Created more engagement with users and built meaningful connections with users.
Apr 2021 - Jun 2021
2 education records
Edwin S. education
Bachelor'S Degree, Communication And Applied Psychology
Uc Santa Barbara
Associate Of Arts - Aa, Communication, General
Santa Monica College
FAQ
Frequently asked questions about Edwin S.
Quick answers generated from the profile data available on this page.
What company does Edwin S. work for?
Edwin S. works for Viceroy Hotels and Resorts.
What is Edwin S.'s role at Viceroy Hotels and Resorts?
Edwin S. is listed as Guest Services Agent at Viceroy Hotels and Resorts.
What is Edwin S.'s email address?
AeroLeads has found 1 work email signal at @ucsb.edu for Edwin S. at Viceroy Hotels and Resorts.
Where is Edwin S. based?
Edwin S. is based in Los Angeles, California, United States while working with Viceroy Hotels and Resorts.
What companies has Edwin S. worked for?
Edwin S. has worked for Viceroy Hotels And Resorts, Mondrian Hotels, Infoplaceusa, Vivid Candi, and Stamp Social.
How can I contact Edwin S.?
You can use AeroLeads to view verified contact signals for Edwin S. at Viceroy Hotels and Resorts, including work email, phone, and LinkedIn data when available.
What schools did Edwin S. attend?
Edwin S. holds Bachelor'S Degree, Communication And Applied Psychology from Uc Santa Barbara.
What skills is Edwin S. known for?
Edwin S. is listed with skills including Leadership, Customer Experience, Writing, Content Planning, Social Media Roi, Crisis Communications, Social Media, and Public Speaking.
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