Senior It Support Engineer
Current• Handle customer technical enquiries and product/system demonstration.• L2 remote support and perform remote service request.(AWS; Azure; VMWare; SonicWall; Fortinet; ManageEngine etc.)• provide monitoring support to monitor infrastructure, network, database and application environment.• Collect infrastructure information for troubleshoot and isolation regarding to the issue.• Provide implementation service of system infrastructure projects.• Provide implementation service of storage / virtualization / monitor solution projects.• Provide system infrastructure design, consultancy and technical support service to customers.