Edwin Skipper Email & Phone Number

Plano, Texas, United States

Handling inbound sales calls, converting leads, and cross selling to drive new business growth targets. Promoted to Grade 8 March 2017 and Promoted to Grade 10 June 2017. Receives consistent positive feedback and high marks on NPS. Maintains writing high quality business that exceeds retention goals, and has never shown up in internal audits for underwriting concerns or misapplied information. Leverage other carrier platforms to directly quote and bind CUNA customers.

Dallas/Fort Worth Area

Supervise and oversee department revenue issues regarding accounting, business procedures or finances. Manages and schedules employees, to ensure employees comply with all safety standards required by the company and works closely with central dispatcher to efficiently move freight. Provide guidance for improvement, identify revenue control risk, and develop an implemented revenue control plan. Train and staff members on new revenue control policies and collaborate with other staff regarding revenue systems evaluations and improvements. Organizes the shipping and handling inventory, monitors cycling accounts and conducts audits to validate revenue results.

Irving Tx

Identify, manage and record escalating trends and collaborate with colleagues to reduce future customer escalations. Review accounts, research documents and system notes, and use independent decision making skills to determine the best course of action to correct account issues. Front line defense in the Escalation Call Queue to ensure borrowers receive excellent customer service and ultimate closure. Review and identify root cause for all escalated service requests and use this information as potential coaching opportunities. Execute Special Projects such as: Updating the Inbound and Outbound Call Script, Researching/Creating and Facilitating the FHA/VA/USDA Repayment Plans and Waterfall Options Training for SPOC and SCG Department.

Cohorted with a variety of segments such as Government FHA HAMP, Bankruptcy, FNMA, and SFO on training, in addition to working in our current testing environment to ensure proper functionality. Assisted in several travelling opportunities in which I helped successfully train redeployed Case Management associates in Glendale CA, Lancaster CA, Houston TX, Richmond VA, Chandler AZ, and Pittsburgh PA.Conduct side-by-side assessments of quantity and quality performance and institute remediation plans to address any gaps with associates and managers.Partner with Associate Quality Monitoring allies and Senior Management to identify associates with work deficiencies. Collaborate with Unit and Team Managers to design successful action plans to improve associate overall performance. Skillfully influences others to acquire resources, overcome barriers, and gain support to ensure the team's success.

Worked closely with upper management to provide an exceptional mortgage experience to high net worth clients. Directed associates/team leads where to get most current/accurate information on process/procedural updates. Responsible for mentoring teammates.Traveled in order to train others on how to incorporate new operations systems.

Managed Pre-Sale Foreclosure processes on Prime and Subprime Loans. Maintained a high level of quality service with internal/external customers. Ensured that the Foreclosure Attorney continually expedites the Foreclosure process. Ensured that data and documents required are provided in a timely manner. Ensured that exceptions are addressed in a timely manner to avoid delays in the Loan Modification process

Business Administration And Management, General

High School Diploma