Regional Operations Manager
CurrentHire, train and retain individual customer service team members’ performance objectives to satisfy client services model needs. Suggest corrective services to address customer complaints and attend service and delivery dates’ questions. Compile, review and act to meet company standards for goal state performance. Communicate processes and policies to customers, sourcing personnel and sales force. Guide team on process exceptions followed by completing change management to overall process. Review and develop processes to prevent losses and execute cost saving measures. Guide, generate reports, support and execute lodging program. Hire, train and counsel managers and front line operations resources.
Aug 2013 - Present
