Edwin Tan
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Edwin Tan Email & Phone Number

Quality Assurance Executive at StarHub at StarHub
Location: Singapore, Singapore, Singapore 5 work roles 2 schools
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Current company
Role
Quality Assurance Executive at StarHub
Location
Singapore, Singapore, Singapore
Company size

Who is Edwin Tan? Overview

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Quick answer

Edwin Tan is listed as Quality Assurance Executive at StarHub at StarHub, a company with 2376 employees, based in Singapore, Singapore, Singapore. AeroLeads shows a matched LinkedIn profile for Edwin Tan.

Edwin Tan previously worked as Quality Assurance Executive at Starhub and Technical Support Executive at Starhub. Edwin Tan studied at Ang Mo Kio Primary School.

Company email context

Email format at StarHub

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StarHub

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Profile bio

About Edwin Tan

I've worked with Starhub Limited for 19 years. During which, I've been exposed to different challenges, working with different teams & people.I've acquired Customer Service & Technical troubleshooting skills at initial stage, Leadership & social skills when leading a team & managing people, Quality skills when auditing calls & managing different stakeholders assigned. Customer's satisfaction & recognition had always been my drive to help others both internal & external.

Current workplace

Edwin Tan's current company

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StarHub
Starhub
Quality Assurance Executive at StarHub
singapore, singapore
Website
Employees
2376
AeroLeads page
5 roles

Edwin Tan work experience

A career timeline built from the work history available for this profile.

Quality Assurance Executive

Current

Singapore

Performing audits assessments of voice and non-voice (calls/emails) on tech and non-tech, discovering gaps and finding ways to solve issues for customers with customer centricity in mind.Lead/present audited data for stakeholders and vendors with discussions to aid improvement with quality in mind.Collaborate with both internal and external stakeholders to.

Mar 2019 - Present

Technical Support Executive

Singapore, Singapore

Technical Team Leader, leading a team of agents in performing operational duties on Fiber internet and TV-related concerns. Planning and managing the team on workforce management and driving results to achieve targets set.Taking over complex cases and complaints from agents who exhausts their means of handling customers.Provide technical advisories for.

Jan 2010 - Feb 2019

Technical Support Help Desk Senior

Singapore, Singapore

Technical Support Senior co-assisting the team leaders to manage the team. Stepping up to assist and co-covering operational duties when required. Provide mentoring to new hires and guide / coach them to meet targets set.

Jul 2007 - Dec 2009

Technical Support Help Desk

Singapore, Singapore

Technical Agent assisting customers via phone calls/emails on TV and broadband related products. Provide first level troubleshooting, creating of tickets to log down interactions and escalation of cases to network on analogue/digital set-top boxes, TV and broadband related setups and access arrangement of onsite service calls when required.

Jan 2005 - Jun 2007

Technical Support Help Desk

Singapore, Singapore

Technical Agent assisting customers via phone calls/emails on TV-related products. Provide first level troubleshooting, creating of tickets to log down interactions and escalation of cases to network on analogue set-top boxes and TV-related setups and access arrangement of onsite service calls when required.

Dec 2004 - Dec 2005
Team & coworkers

Colleagues at StarHub

Other employees you can reach at starhub.com. View company contacts for 2376 employees →

2 education records

Edwin Tan education

Education record

Ang Mo Kio Primary School

Education record

Thomson Secondary School
FAQ

Frequently asked questions about Edwin Tan

Quick answers generated from the profile data available on this page.

What company does Edwin Tan work for?

Edwin Tan works for StarHub.

What is Edwin Tan's role at StarHub?

Edwin Tan is listed as Quality Assurance Executive at StarHub at StarHub.

Where is Edwin Tan based?

Edwin Tan is based in Singapore, Singapore, Singapore while working with StarHub.

What companies has Edwin Tan worked for?

Edwin Tan has worked for Starhub.

Who are Edwin Tan's colleagues at StarHub?

Edwin Tan's colleagues at StarHub include Andy Yeo, Allam Chandrasekhar Rao, Zhixuan Gao, Shirley Ong, and Josef Lim.

How can I contact Edwin Tan?

You can use AeroLeads to view verified contact signals for Edwin Tan at StarHub, including work email, phone, and LinkedIn data when available.

What schools did Edwin Tan attend?

Edwin Tan studied at Ang Mo Kio Primary School.

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