Edwin Vale Email & Phone Number

Greater Atlanta Area

Provide support for all the Video on Demand services.Deploy, integrate, configure and enable infrastructure to support operations across + 20 sites nationally.

United States

• VOD ENGINEER / SENIOR SUPPORT ANALYSTSupplier of multi-screen video and media data intelligence solutions to cable MSOs, telecommunication providers and Internet CDNs
• Configures, monitors and supports multiple heterogeneous VOD systems in state-of-the-art facilities. Provides technical support to direct and indirect customers by troubleshooting on a variety of issues (network.
• Manages communications and resolves issues with third party organizations such as content providers, billing systems and OEMs (i.e., Motorola, SeaChange, Ericsson and Cisco).
• Performs database maintenance activities (Oracle /Microsoft SQL/ MySQL) with Oracle developer and SQL scripting, and ad hoc queries tasks.
• Responds to system outages by using Concurrent tools to perform troubleshooting and diagnostics of VOD Systems (Linux servers) and associated equipment by collaborating with customers, head-end technicians, third party.
• Experienced and hands-on agent with CDN Origen-Edge architectures, configuration of cache disks, remote libraries and local multi storage systems. Frequently resolves difficult HW/SW problems at the command line level.

Greater Atlanta Area

• Highly experienced in UNIX production, SQL, and UNIX scripting.
• Utilized Toad database utility to interact with UNIX, and the UPS visibility system to update data feeds from over 100 data source system.
• Analyzed database tables and UNIX load and extracted files to ensure correct data transmission feeds between the UPS Supply Chain database system and the clients’ data sources.
• Responsible for production configuration and operation of a SW product to provide high volume document creation, archive and delivery services to clients.
• Worked with team to establish standard operating procedures in a production environment and continually seek ways to make existing processes more efficient and effective.
• Interpreted and analyzed complex business requirements in order to design, configure, test and implement complete and efficient workflow solutions.

Greater Atlanta Area

• Subject matter expert for entire supply chain cycle (i.e., material, inventory and warehouse management) in all stages of SW release (testing, development and production).
• Effectively managed the business requirements by establishing processes that incorporated data analysis, issues resolution and support. Assessed the user requirements (business process, business rules, data and.
• Experience with defect tracking systems as Mercury Test Director.
• Performed SQL querying and scripting, as well as maintenance of test databases.
• Created and documented test plans and test cases based on knowledge of database schema and SQL.
• Participated in functional /design specification reviews.

Venezuela

• Supply Chain and Service Management Support which included 44 manufacturing plants in North America and 16 plants in Latin America attending all the Global Business Units of the company. Highly knowledgeable working.
• Effectively involved in implementing Maintenance & Storeroom of P&G plants, configuring MM, PM and PP SAP modules in several production environments.
• Excellent ABAP/4 development and programming experience.
• Design, realize and implement business solutions in a regulated SAP environment, including data and process modeling and define integration and implementation plans.
• Configure (customize) SAP according to business requirements.
• Project planning and management skills, including ability to identify and assess risk