Edwin Vale Email & Phone Number

Greater Atlanta Area

Provide support for all the Video on Demand services.Deploy, integrate, configure and enable infrastructure to support operations across + 20 sites nationally.

United States

VOD ENGINEER / SENIOR SUPPORT ANALYSTSupplier of multi-screen video and media data intelligence solutions to cable MSOs, telecommunication providers and Internet CDNs• Configures, monitors and supports multiple heterogeneous VOD systems in state-of-the-art facilities. Provides technical support to direct and indirect customers by troubleshooting on a variety of issues (network server, application, routing) with an effective and high level of response and resolution.• Manages communications and resolves issues with third party organizations such as content providers, billing systems and OEMs (i.e., Motorola, SeaChange, Ericsson and Cisco).• Performs database maintenance activities (Oracle /Microsoft SQL/ MySQL) with Oracle developer and SQL scripting, and ad hoc queries tasks. • Responds to system outages by using Concurrent tools to perform troubleshooting and diagnostics of VOD Systems (Linux servers) and associated equipment by collaborating with customers, head-end technicians, third party vendors, other engineering and technical operations teams.• Experienced and hands-on agent with CDN Origen-Edge architectures, configuration of cache disks, remote libraries and local multi storage systems. Frequently resolves difficult HW/SW problems at the command line level.• Administers advanced Linux Redhat systems by resolving difficult configuration problems, performing tune ups, SW upgrades, kernel and crash dump analyses, disk/raid configuration and setup, backups, and crontab management tasks. • Evaluates and corrects problems with VOD, UNIX and MS Windows systems and applications across multiple platforms.• Makes recommendations to senior management for new tools and procedures that will increase the overall system uptime and reduce time to issue resolutions.• Applications level knowledge as to program registration, loading, troubleshooting as well as standard OS level awareness including device management, advanced commands, and interface knowledge.

Greater Atlanta Area

• Highly experienced in UNIX production, SQL, and UNIX scripting.• Utilized Toad database utility to interact with UNIX, and the UPS visibility system to update data feeds from over 100 data source system.• Analyzed database tables and UNIX load and extracted files to ensure correct data transmission feeds between the UPS Supply Chain database system and the clients’ data sources. • Responsible for production configuration and operation of a SW product to provide high volume document creation, archive and delivery services to clients.• Worked with team to establish standard operating procedures in a production environment and continually seek ways to make existing processes more efficient and effective.• Interpreted and analyzed complex business requirements in order to design, configure, test and implement complete and efficient workflow solutions.• Managed SW release, system’s configuration, and QA testing; updated documentation including checklists, ran books and overviews as needed.• Successfully handled high-impact customer issues by coordinating trending and analysis efforts.• Guided process methodology development for service delivery. Provided process guidance in terms of best practices. Ensured processes perform efficiently and achieved desired results. • Reviewed customer feedback and process execution, developed and implemented changes to improve service delivery, optimize technology execution and increase customer satisfaction.

Greater Atlanta Area

• Subject matter expert for entire supply chain cycle (i.e., material, inventory and warehouse management) in all stages of SW release (testing, development and production).• Effectively managed the business requirements by establishing processes that incorporated data analysis, issues resolution and support. Assessed the user requirements (business process, business rules, data and relationships) and communicated them to the rest of the team.• Experience with defect tracking systems as Mercury Test Director.• Performed SQL querying and scripting, as well as maintenance of test databases.• Created and documented test plans and test cases based on knowledge of database schema and SQL.• Participated in functional /design specification reviews.• Administered and monitored data source systems and their appropriate extraction to external systems.

Venezuela

• Supply Chain and Service Management Support which included 44 manufacturing plants in North America and 16 plants in Latin America attending all the Global Business Units of the company. Highly knowledgeable working and supporting Supply Chain and Manufacturing processes..• Effectively involved in implementing Maintenance & Storeroom of P&G plants, configuring MM, PM and PP SAP modules in several production environments. • Excellent ABAP/4 development and programming experience.• Design, realize and implement business solutions in a regulated SAP environment, including data and process modeling and define integration and implementation plans. • Configure (customize) SAP according to business requirements.• Project planning and management skills, including ability to identify and assess risk• Global North America Problem Manager for Maintenance & Stores. In charge of development and new solutions for SAP R/3 through the GSM model requirements.• Provided SAP R/3 data analysis and support of EDI, purchasing for Puerto Rico and entire Business Division with all its Marketing Customers. • Developed and maintained a Lotus Notes database to track and document the entire ITBS Division’s services. Provided quarterly updates to senior management. • Internal auditor coordinator for all ITBS Latin America team and SAP production environments.• Member of core implementation team that evaluated and implemented SAP functionality for Maintenance & Storeroom.• Managed security profiles, group profiles, user access security, I became the IT audit coordinator for Latin America for 2 years with excellent results and scores for the company and the team. Also coordinated the LA abap cleanup project witch included authorization profiles and group profiles fixes for all exiting programs in production and in QA.• Provide support to users, write/direct project related documentation such as technical system design, user manual, etc.