Supporting users via email chat and phone, updating back-end systems to manage new users/groups.

Supporting remote workers during the pandemic through chat email and voice calls.

In office support of a call center, working with the NOC and my team in another state.

Helping employees with their IT problems: Issues vary from desktop PC issues, networking issues, printing support, and specialized hardware issues. I have performed ground-up installations of SOHO networks, POTS and VOIP telephone systems, and CCTV systems, including minor construction and pulling wire. Skills:Windows OS Installation, Troubleshooting, and RepairOSX Installation, Troubleshooting, and RepairWindows Server Administration and RepairVMWareESX and VSpherePrinter Repair and Maintenance ExperienceNetwork Troubleshooting ExperienceBasic Software Installation and Troubleshooting SkillsIntermediate Knowledge of Smartphones/iPhonesExcellent Communication SkillsTime Management SkillsGeneral Electronics TroubleshootingCCTV WiringHelpdesk Ticketing System ManagementAD Domain ManagementOWA/ECP Email Management

Managed hundreds of work orders, maintained my own toolsets and skills, and disbursed loads of tedious paperwork and scheduling issues.I have an extensive background in IT subcontracting—troubleshooting, installing, consulting, and replacing all kinds of systems, from US Army server racks to residential desktop rigs. To do such work I have had to acquire industry-standard tools and certifications.

Responsible for using SharePoint and Visual Studio to create and execute test cases. Created test cases for both functional tests and for data conversion tests, and always had close communication with developers within the SDLC to resolve any defects. For defect resolution, I used Team Foundation Server, as well as face to face meetings. Used T-SQL to support test case creation and execution, as well as to monitor currently running processes. Provided tech support and knowledge transfer of the product to client personnel at every opportunity.

Provided technical support to students, staff, and faculty from the main help desk. Provided technical support specifically for faculty and staff from a secondary support office.