Edwin White Email & Phone Number

Oakville, Ontario, Canada

- Supported clients across many industries including but not limited to accounting, manufacturing and logistics.- Responsible for diagnosing customer issues in a timely manner to minimize impact and meet service desk SLAs- Monitored alerts for all clients - resolving any issues to ensure server uptime- Responsible for administration of users and mailboxes across a number of platforms including Active Directory, Exchange (2003-2016) and Office 365- Responsible for deployment and maintenance of various software packages- Maintained security standards across client platforms including firewall, antivirus and spam filters

-Provided second level support to internal teams. Served as an escalation point for the help desk.-Managed company's physical and virtual environment - creating and allocating disk space from our SAN infrastructure and ensuring server uptime.-Responsible for windows server administration including; AD user creation/termination, DFS/Replication management, folder security, DHCP management and Exchange.-Managed BES deployments before implementing AirWatch MDM for iPad and iPhone devices-Member of rotating pager shift. Responsible for 24 hour support for locations in Canada, China, Germany and India.-Worked with Symantec Backup Exec to ensure nightly backups were completed successfully, and any required restores were completed in a timely manner.-Collaborated with vendors in implementation of new products within the existing environment including; Firewall (Sonicwall) upgrades and new storage (3PAR 7200) implementation.

- Developed an in house iPad application using objective C and the xcode IDE.- Worked closely with an external client as a contractor on behalf of Sheridan Institute.- Made use of the iterative development model in order to ensure client input was accepted throughout the entire process.

Oakville

- First line support for most technology related issues.- Responsible for logging and resolving issues received by phone or email.- Supported issues regarding user accounts which include password resets, profile resets and quota increases.- Provided mobile support to classrooms throughout the campus.

Georgetown Ontario

- Worked alongside and provided technical support for users at all levels within the company.- Responsible for assigning and resolving technical issues regarding computer hardware, computer software, printers, phones and other devices throughout the network.- Responsible for various administrative duties including password resets.