It Support Specialist
CurrentProvide first-line remote technology support for hardware, software, and networkProvide additional technology support on-site, as required, with reimbursed travel expensesMaintain users in Microsoft 365 account administration and other systemsDevelop and maintain operational process and procedure documents, and maintain network and asset inventory recordsProcure equipment as neededResearch IT solutions and work with other IT support staff and vendors to resolve complex issuesOffer suggestions for system and process improvements to enhance the overall user experience