• Setup and oversee the QA Department which includes the FA Inspection, IPQC Inspection, OBA Inspection and Calibration.• Liaise with Customer on all matters pertaining to quality issues and 8D.• Work with Global SME to establish a standardize inspection method with Kulim, Fremont and Livermore.• Work with Jabil Fremont and Livermore on solving quality issues.• Created budget plans for the QA Department’s initial equipment purchase.• Oversee the equipment purchase during the QA Department setup.• Successfully developed and implemented the CMM Best Known Methods for Inspection and the CMM Program Control Procedures.

Ultimate Machining Solutions • Oversee 2 Engineers, 1 Supervisor, 2 Leaders, 1 Document Control Administrator, 1 Calibration Personnel and 18 Inspectors).• Manage the InProcess Quality Assurance, Final Inspection, Cosmetic QA, Calibration and Document Control.• Preparation of Powerpoint slides and quality reports presentation to customer UMS Singapore Management Team.• Create, update and modify Standard Operating Procedures (SOP), Work Instructions (WI) and other documents.• To initiate 8 Discipline Problem Solving (8D) approach using 5 Whys or Fishbone diagram on parts having quality issues. • To initiate and facilitated the closure of Corrective/Preventive action (8D) and nonconformance reports, including the performance of root cause analysis investigations.• Manage the daily activities of the QA / QC Department.• Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality.• Develop, recommend and monitor corrective and preventive actions• Identify departmental training needs and organize training to meet quality standards• Coordinate and support on-site audits conducted by customers and ISO audits.• Evaluate audit findings and implement appropriate corrective actions.Ultimate Manufacturing Solutions• Oversee 1 Assistant Engineer and 2 Quality Inspectors.• Involved in the setting up of Ultimate Manufacturing Solutions Sdn. Bhd.• Liaise with customers on all matters pertaining to quality issues.• Create containment inspection checklists for Quality and Assembly personnel.JEP Precision Engineering• Oversee 1 Engineer 1 Leader and 2 Quality Inspectors.• Involved in the setting up of JEP Precision Engineering in Penang.• Oversee the AS9100 documentations.

QUALITY ASSURANCE MANAGER• Ensuring continuous improvement within the quality control systems and culture.• Reporting results and project updates to senior management.• Meeting customers, handling any complaints they may have and providing Corrective Action and Preventive Action.• Meeting suppliers on any quality issues.• Liaising with process teams to implement procedure improvements.• Making sure that the quality standards are clearly set up and are communicated within the company.• Maintained quality adherence and compliance objectives. • Manage the Receiving Inspection, InProcess Quality Assurance, OutGoing Quality Assurance and Packing.• Implement yearly Supplier Audits.Quality Management Representative (QMR)• Implementing the quality management system.• Upgrade Quality Control process.• Chair the Management Review meetings.• Compile the Management Review meeting minutes.• Maintain the Quality Management System to ISO 9001:2008.• Plan and manage an internal auditing program.• Oversee the Document Control System.• Assure proper maintenance of Quality Records.• Develop metrics to measure quality of products and efficiency of the QMS.• Worked closely with human resources department to develop performance improvement programs, on-job-training, training calendar and appraisals.Other Roles• Ensure the company is meeting requirements set by the Department of Safety and Health and providing and Corrective Actions.• Ensure the company is meeting requirements set by the Department of Environment and providing and Corrective Actions.

• Ensure that the final product is as per the standardized specifications given by clients.• Generate analytical reports of projects undertaken, and the feedback for strategy planning.• Ensure that team abide by the organizational policies and standards at all times.• Analyzed data components to determine if quality standards are followed and maintained. • Maintained quality adherence and compliance objectives. • Implemented production procedures to maximize quality and reduce costs. • Managed personnel engaged in production activities to ensure quality of work in materials, facilities, and production.• Manage the Receiving Inspection, InProcess Quality Assurance, OutGoing Quality Assurance and Packing.• Perform yearly Supplier Audits.• Chair the Management Review meetings.• Compile the Management Review meeting minutes.• Maintain the Quality Management System to ISO 13485 2003.• Plan and manage an internal auditing program.• Oversee the Document Control System.• Assure proper maintenance of Quality Records.• Develop metrics to measure quality of products and efficiency of the QMS.Other Roles• Formulate production plan for the week and month forward plan into the Master Production Schedule.• Optimal utilization of all available resources.• Task allocation to team members.• Share production capacity and capability plan with the Managing Director and team.• Provide the Managing Director with weekly reports in terms of production output and fallout rate.• Develop a training calendar and an On-Job-Training for the employees.• Conduct training needs and assessment and carry out training activities for the employees.

Manage the Receiving Inspection, InProcess Quality Assurance, OutGoing Quality Assurance and Packing.Developed Quality Plans including: incoming, in-process and final inspection, providing training to those affected by the plans.Initiated and tracked the Customer's Lot Acceptance Rate (LAR), including initiating root cause analysis investigations on a quarterly basis for LAR not meeting 100%.Initiated, tracked and facilitated the closure of Corrective/Preventive action (8D) and nonconformance reports, including the performance of root cause analysis investigations.Supported Continuous Improvement activities. Implemented and Headed the Material Review Board (MBR) meetings.Manage the gage control, calibration programs and Gage Repeatability & Reproducibility (GR&R) programs.Quality Management Representative (QMR) [March 2013]Chair the Management Review meetings.Compile the Management Review meeting minutes.Maintain the Quality Management System to ISO 9001:2008.Manage an internal auditing program.Oversee the Document Control System.Assure proper maintenance of Quality Records.Develop metrics to measure quality of products and efficiency of the QMS.AchievementsSuccessfully revised and updated the company procedures, with the help of a consultant.Successfully initiated and implemented the Supplier Requirements Manual.Successfully maintained the Customer's Lot Acceptance Rate (LAR) at >98%.Successfully implemented the Quality Alert Notice (QAN) for Quality and Production personnel.

Person-in-charge for the Incoming Quality Assurance Department.Follow-up and Coordinate Parts which have been Priority Flagged (Urgent Parts) parts with IQA Leader.Follow-up and Coordinate the First Article Inspection (FAI).Provide training to the IQA Inspectors on the inspection of new projects or new parts.Communicate in depth with suppliers on rejected parts.Supplier Quality Engineer (SQE) [October 2007]Managing supplier by working closely to ensure effective quality system in place.Guide supplier's production in improving of product quality & stability of processes.Drive and conduct continuous supplier operation & quality improvement initiatives.Additional activitiesReview and Approve Part Inspection Instructions (PII) and Incoming Quality Instructions (IQSI) for IQA Inspection purpose. Monitor cost in RTV for SQE.Coordinate monthly scrap activities for SQE.Prepare the Supplier’s LAR (Lot Acceptance Rate) & DPPM (Defect Part Per Million) Reports for SQE presentation. Generate NCM Reports weekly for Focus Factory Managers. NCM Reports includes total cost, cost analyst by projects, and the top hitters by project.To liaise with Focus Factory Managers, Program Managers and QA Section Heads on quality issues.To plan and coordinate urgent part buyoff during odd hours or shutdowns.Conduct supplier evaluation & auditing activities.Monitor and update the Dock to Stock (DTS) Program. AchievementsSuccessfully implemented the Electronic Certificate of Conformance (ECOC) Program to most Suppliers. The ECOC program is a conversion from using the hardcopy COC to softcopy COC sent via email.Successfully reorganized the structure of the IQA Department.Standardized Forms, Labels and Tracking List among Plexus Hillside, Seaside and Riverside plants.Improved the Part Inspection Instructions (PII) to include detailed inspection criteria and method of inspection. Successfully upgraded the IQA Database.Successfully launched the Dock to Stock (DTS) Program.

Person-in-Charge of the overall QA Department.Oversee 8 Technicians and 3 Inspectors.Receiving InspectionSetup the Receiving Inspection system.Generate the Receiving Inspection Standard Operating Procedures and Inspection Records.Liaise with Suppliers on Quality Issues.In-Process Quality ControlSetup and Monitor the In-Process Quality Control Inspection system.Generate the In-Process Quality Control Standard Operating Procedures and Inspection Records.Final InspectionSetup Final Inspection system.Generate the Final Inspection Standard Operating Procedures and Inspection Records.Liaise with Customer on Quality Issues.First Article InspectionSetup First Article Inspection system.Generate the First Article Inspection Standard Operating Procedures and Inspection Records.Correlate Inspection Methods with Customers.Liaise with Customers on FAI and Mass Production issues.CalibrationSetup Calibration system.Generate the Calibration Standard Operating Procedures and Inspection Records.AchievementsSuccessfully setup the Receiving Inspection, In-Process Quality Control, Final Inspection, First Article Inspection and Calibration section.Successfully setup and maintain a Metrology Lab, with a controlled temperature of 20°Celcius ± 5°Celcius.Successfully setup the Non-Conformance Material (NCM) Flow and the Material Review Board (MRB) for proper segregation of rejected parts and disposition of rejected parts.Successfully created the Failure Mode and Effect (FMEA) for FAIR/PPAP submission to customer.Successfully created the Process Management Plan (PMP) for Production and FAIR/PPAP submission to customers.

Incoming Inspection• Supervise the Incoming Quality Assurance Section.• Work with Suppliers to Solve / Study Quality Issues.In-Process Quality Control InspectionSupervise the In-Process Quality Control Section.Generate / Maintain all Incoming Quality Procedures and Records.Work with Engineering Department to Understand Quality Issues.Material Review Board (MRB) Team LeaderLead the MRB Team.Perform / Follow-up on Evaluation for defective parts.AchievementsSuccessfully reduce scrap cost.

Incoming InspectionSupervise the Incoming Inspection.Generate / Maintain all Incoming Quality Procedures and Records.Liaise with Vendors to Solve / Improve Quality Issues.Work with Engineering Department to Understand Quality Issues.VQE ActivitiesPerform / Supervise all FA Inspection.Liaise with Vendors to Solve / Improve Quality Issues.Hold Training Courses for all Materials Quality Inspectors.Work with Engineering Department to Solve / Study Quality Issues.Report to MMI-Singapore, MMI-Johore and MMI-Wuxi (China) on Vendor Quality Updates / Issues / Audits.First ArticleSupervise all FA Inspection.Review all FA Reports.Report to MMI-Singapore and MMI-Johore on FA Updates / Issues.CalibrationGenerate / Maintain all Calibration Procedures and Records.Liaise with Calibration Vendors.Review all Calibration Quotations for Cost Reductions.

First Article InspectionTo Perform / Supervise Mechanical Dimensional Inspection on all new Models of Actuators.To Generate / Compile all related First Article Documents.Work Together with Molding / Engineering Personnel to Further Improve Quality and Dimensional Aspects of the Products.To Liaise with Customers during On-Site First Article Inspection.To liaise with Main Plant in Johor to Compile all First Article Documents.CalibrationTo Perform Calibration / Verification / Maintenance on all Equipments and Fixtures.To Supervise all Calibration being done by Subordinate.Perform Correlation Studies on New Fixtures.Troubleshoot / Repair / Study Damaged Fixtures.To Design / Modify Fixtures for Inspection.Incoming Quality ControlTo Maintain Quality for Incoming Products for Actuator Division.To Issue and Follow-Up SCAR (Supplier’s Corrective Action Request) Response from Supplier.To Confirm and Disposition Rejected Materials.To Prepare of QCIC for IQA Auditors.To Create / Modify / Maintain CMM (3D Coordinate Measuring Machine) Programs for Critical Mechanical Dimensions Inspections.To Train Auditors in the Proper Usage of all Measuring Equipments.To Liaise with Customers and Vendors.First Article InspectionTo Perform / Supervise Mechanical Dimensional Inspection on all new Models of Actuators.To Generate / Compile the First Article Reports.Work Together with Molding / Engineering Personnel to Further Improve Quality and Dimensional Aspects of the Products.To Liaise with Customers during On-Site First Article Inspection.CalibrationTo Perform Calibration / Verification / Maintenance on all Equipments and Fixtures.To Supervise all Calibration being done by Subordinate.Perform Correlation Studies on New Fixtures.Troubleshoot / Repair / Study Damaged Fixtures.To Design / Modify Fixtures for Inspection.

First Article InspectionPerform / Supervise all FA Inspection.Generate / Maintain all FA Reports.Liaise with Vendors to Solve / Improve Quality Issues.Hold Training Courses for all Materials Quality Inspectors.Work with Engineering Department to Solve / Study Quality Issues.Report to Main Plant (SyQuest Fremont, USA) on FA Updates / Issues.

First Article InspectionPerform / Supervise all FA Inspection.Qualified by Sony to Perform FA Inspection.Generate / Maintain all FA Reports.Liaise with Customer.CalibrationTo Perform / Maintain Verification on all Equipments used by TONGKAH Molding Technologies (TMT) and TONGKAH Precision Plastic (TPP).Quality AssuranceTo Generate Inspection Standards for QA Inspectors.To Update the Inspection Standards.To Hold Training Courses for all TMT and TPP personnel.