Edwin Ye Email & Phone Number

Zhuhai, Guangdong, China

Fully responsible for the entirely operations and management of the hotel. Set up hotel business strategies, objectives and policies, and ensure that the operation of the hotel and its ancillary business projects achieve as planned. Set up the business development plan of the hotel according to the market, and make timely adjustments according to the market changes to ensure the maximization of hotel profits. Maintain good public relations, improve the reputation of the hotel, and lead the service for all kinds of VIPs. Supervise and urge the implementation of hotel safety management, and constantly improve hotel guest satisfaction, service quality, team talent training and development.

China

Responsible for the pre-opening of the hotel. Fully in charge of all aspects of the hotel's operational departments (including Front Office, Housekeeping, Kitchen, F&B, Engineering, Security, Health center and other relevatn operating fuctions). Ensure revenue and profit maximization, operating cost minimization, implementation and supervision of service standards/team member training to ensure customer satisfaction is maintained at the highest level. Focus on the hotel's business strategy. Actively participate in the key management issues in the property, such as capital projects, renovation, training and guest service. Monitor hotel benchmarks evaluate and take corrective action where improvements are needed.

Guangzhou, Guangdong, China

In charge and monitor Operations Departments while DO's absence. Oversees the daily operations of Rooms Department, include the Front Office, Housekeeping, Laundry and Health Center. Contribute and focus on business stategy. Maximize the hotel revenue with room control. Ensure smoothly and limpidly operations of department. Effectively solve the guests' complains to ensure guests' satisfaction. Inner-cooperation to offer the qualified service that meets Hilton's standard.

Guangzhou, China

Oversees and directs all aspects of the hotel operational departments which include: Front Desk, Kitchen , Food & Beverage, Housekeeping, Engineering, Security, Fitness Center and relevant operating functions. Participate in the pre-opening of the new property.Ensure the highest standards of quality in all aspects of the hotel operation.

Guangzhou, China

As a representative of Senior Management, deal with guest problems and/or complaints. Receiving and escorting all VIP's. Responsible for attending to, resolving or acting upon any alarms or security breaches that may occur whilst on duty.Responsible for security checks of the entire hotel and its equipment on a regular basis each day/evening. ensure and oversee that the Receptionist, Supervisor and Guest Relation Officer shift procedures/duties are completed on time and are procedurally correct.