Edwin Echeverry, Bscs Mba Email & Phone Number

-Member of a 4 person IT team that is responsible for maintaining infrastructure 130+ Production and Development servers in 2 data centers running Microsoft Windows Server Platforms and 300+ Desktops.-Administered Windows Active Directory infrastructure, Exchange 2007-2010, DNS, DHCP and WSUS consisting of 350+ user accounts.-Administered Citrix farms – Citrix XenApp, Citrix XenCenter. -Administered Blackberry Enterprise Server.-Administered Anti-Spam & Email Security Servers.-Administered Backups using EVault i365.-Administered telephony infrastructure including: AVAYA Site Administration, AVAYA Voice Announcement Manager, AVAYA Intuity AUDIX, AVAYA Call Manager and designed, CMS ACD reporting, implemented and programed complex VDNs and vectors.-Installed and maintained for the company networking, operations, andcommunications.-Implemented and administered Time Punch System with fingerprinting for payroll.-Provided support for helpdesk escalations of complex PC issues.-Responds to request for Technical assistance in person, phone or electronically for allpersonnel in company. Worked with Application Development Team to addressnetwork and desktop concerns during application upgrades.-Assist department head in setting up work related environments during expansionsand software implementations.-Outstanding leadership abilities; able to coordinate and direct all phases of project-based efforts while managing, motivating, and leading project teams.

-Assembled, installed and troubleshoot (Hardware, Software and network connectivity) a wide array of computer systems, workstations, and peripheral hardware, documented help desk tickets/resolutions, experience with remote software solutions, training staff and maintained equipment inventory lists. -Responsible for the repair and maintenance of 300+ desktops and laptop computers on site, and support for over 4,000 agents in the United States and overseas by phone or in person as needed to minimize downtime.-Configure and install network printers. -Distributed images to PC's with Acronis True Images.-Coordinated Software Quality Assurance and testing for new company software's, and analyzed testing requirements of various products. Proposed and implemented methods and equipment that would detect defects introduced during the production process. -Planned, created, launched, and managed department's web sites, with strong emphasis on user-centered design, usability standards, and human factors testing.

Mba, - Concentration In Management Information Systems

Bachelor Of Science Degree, Computer Science

ABET - Accreditation Board for Engineering and Technology.

Associate In Arts, Computer Science