Led cloud deployments and served as one of the lead cloud infrastructure engineersWorked with development teams to architect, plan, and deploy resources in AzureApplied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.Developed training, task and process guidelines and communicated clear and concise directions to employees.

Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.Built and utilized reports in Jira to keep customers and management informed with latest information.Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projectsConfigured, and maintained the company's Atlassian on-premise applications such as Jira Software, Jira Service Desk, and Confluence.Served as a JIRA administrator and maintained responsibility for administration, maintenance, upgrades, enhancements to JIRA, and integrations with other tools or plugins. Assisted Project admins with creating or enhancing custom workflows, Issues, fields, boards, and Screens.Managed and monitored all installed systems and infrastructure to ensure the highest level of availabilityInstalled, configured, tested and maintained operating systems, application software andsystem management toolsConfigured and managed Cisco's IronPort on Cloud Email Security ApplianceExtensive administration of Active Directory, Office 365, Group Policy management for thecompany and its subsidiariesManaged Signify Health's internal Intranet which was hosted on SharePoint 2013. Configuredrole-based access control for sub sites and document repositories. Worked with marketing andHR leaders, among others, to implement changes as neededMaintained, and configured the Exchange 2013 landscape. Managed databases, Mail flowrules, connectors, and troubleshooting of escalated issues from the support teamsAssisted with integration and migration efforts as needed. Engineered and implemented asolution to have 3 organizations and 5 separate E-mail systems send and receive E-mail as oneentityGSuite configuration and administration of mail flow and application access

Provided second-level support for all server class systemsAdministration of all messaging systems including Exchange 2013, Lync 2013, and SharePoint2013Planned and implemented upgrades to system hardware and software.Planned, configured, and implemented Office 365 for Signify Health's subsidiary.Configured tenant with Microsoft, Exchange Online, SharePoint online, user policies andsecurity.Managed Email and Web filtering with Websense/Forcepoint appliances.Installed, configured, and maintained the company's Atlassian on-premise applications suchas Jira Software, Jira Service Desk, and Confluence. Configured role-based access control forall applications, as well as configured workflows and automation for over 50 projects andalmost 200 usersConfigured and maintained a VDI landscape using Citrix XenDesktop 7.15 and VMWare.Supported over 350 virtual machines and 3 terminal servers.Imaged and configured ESXI hosts with VMWare. Managed over 150 virtual machines inVSphere.Maintained enterprise backup and restore solutions using EvaultMonitored servers and applications using Solarwinds OrionMaintained a flexible schedule and responded to after-hours and weekend emergencies in atimely manner.Active Directory, Group Policies, DNS servers, DHCP Servers, and Domain Controllers.

Provided documentation on start-up, shut down, and first level troubleshooting of processes tohelp desk staffInstalled and updated hardware, software, and applications on Mac and PC devicesLogged support tickets and closed when issues were resolvedResolved technical issues by troubleshootingSetup new desktop imaging process to streamline configuration for new hiresSupport for Windows Server 2003-2012 R2, Windows 7, Active Directory, Exchange 2013, andbasic network issues related to DNS, DHCPMigrated over 350 user from Email hosted in Rackspace to on-premise Exchange 2013 serversRoot cause analysis for domain computers and servers through extensive research and logcomparisonManaged Citrix XenDesktop and VDI that included over 250 virtual machinesManaged Websense Web Filtering/Email FilteringEducationInstalled and configured Manage Engine's solutions such as ADManager Plus and AD SelfServiceExchange server 2013 administration and support