- Collaborates with various stakeholders and team members to define requirements and/or problems and document solutions, facilitating communication between technical and non-technical users- Reviews documentation to understand current state business processes; creates prototypes for users; prepares and plans for Unit and End-to-End Testing; creates test cases, tests and validates system changes; addresses user needs and feedback in the process via customer service support; monitors failed test scenarios; and initiated the creation of Lessons Learned documentation to enhance future testing- Prepares and delivers training to staff from multiple agencies, including management as well as non-management personnel, for creating scenarios, various testing and technical concepts - Actively uses Jira and Workday to facilitate execution of core business process analyses from start to finish, and has familiarity with using Power Apps for prototyping- Process refinement efforts have reduced the time and effort needed to create test scenarios and test, while requirements documentation has increased efficiencies

- Nominated and elected to manage and grow the annual budget in partnership with support from principal, educators and parents- Prepared and led monthly meetings, while overseeing communication with PTA Committee chairs- Wrote, edited and distributed biweekly newsletter and high-volume emails and reports- Planned and led events, including International Night spotlighting diversity, equity and inclusion of all student and parent populations- Served as a liaison to community partners in fundraising and relationship-building efforts- Positioned volunteers according to their strengths, galvanizing stakeholder efforts to generate substantial increases in parent involvement, community engagement and budget funding

- Attended monthly meetings with Assistant Pastor as part of Executive Leadership team to develop and ensure implementation of mentoring and support strategies- Marketed church events - Developed partnerships across the community and within groups at the church to maximize likelihood of achieving defined goals- Promoted and coordinated youth events; developed and managed budgets for youth activities

- Maintained all aspects of COBOL II/DB2 SSI system, completed advanced problem-solving and led the implementation of major enhancements, including lifecycle development of planning, analysis, requirements and testing- Mentored recent college graduates on project management and enhancements

- Recruited to serve as team leader responsible for all aspects of the Commercial Operating System as related to the Small Business Product, and all stages of the lifecycle development project of the system’s major enhancements as well as daily system maintenance- Provided contractor specifications, managed estimates and oversaw outsourced project execution- Honed problem-solving and analysis skills while enhancing standards process accountability

- Excelled as project lead responsible for planning, analysis, design, coding, unit testing and assisting user personnel with system acceptance testing- Trained new team members and provided functional overviews; was repeatedly sought after by superiors, teammates and users as a trusted resource for systems knowledge and troubleshooting- Led maintenance efforts of COBOL II/DB2 mainframe system as well as emergency system support

- Developed test sets and testing while overseeing user assistance and problem resolution- Implemented coding changes as required to maintain compliance with state regulations

- Served as an integral member of the team responsible for researching, evaluating and selecting an alternative to replace the then-current Customer Information System- Worked closely with extended team of user personnel and consultants to identify and record requirements; organized and led meetings in which technical concepts were presented in response to identified needs- Developed design specifications and assisted quality assurance team in developing test cases- Led programming using COBOL II/DB2 while overseeing unit testing, string testing and results review

- Maintained COBOL/IDMS, VSAM and JCL-based applications, preparing detailed time estimates for work requests in advance of project execution- Provided emergency systems support for daily or nightly on-call troubleshooting