Edwina L. Cooper Email & Phone Number

United States

Rockville, Md

Main responsibilities• Planned and implemented scope, goals, deliverables, and tasks for individual independent projects consisting of interviewing selected respondents for surveys. • Conducted 1 – 2 ½ hours+ interviews with selected responders by telephone, email, and or in person to complete surveys.• As office manager, prepared reports, survey data and specimen information for evaluation, analysis and assessment and collected required medical specimens.• Coordinated with management to ensure continuing implementation of program improvements and changes.

Washington, District Of Columbia, United States

Main responsibilities• Acknowledged and resolved customer inquiries; kept records of customer interactions, transactions, comments, and complaints; responded promptly to customer inquiries; coordinated with colleagues and management; used various computer programs, such as Salesforce, Booking, Smart Sheet.

Washington D.C. And Maryland

Main responsibilities• Planned and implemented project scope, goals, and deliverables, coordinated resource allocation, and tracked project deliverables to successfully move legal projects through the court system to satisfactory resolution. • As office administrator in collaboration with attorneys, timely drafted, proofread, organized, finalized, and filed legal documents; served as case manager with the court system; scheduled appointments and met with clients to answer questions and provide information; maintained records of legal case files.• Conducted research using proprietary data bases; investigated factual allegations.

Alexandria, Virginia, United States

Main responsibilities• Directed and managed direct customer in-store production projects for the full range of FedEx products from inception through completion while ensuring the optimal customer experience.• Trained new hires and conducted onboarding.• Responsible for direct sales of the full range of FedEx products, walk-ins and on the phone.

Washington D.C. And Maryland

Main responsibilities• Managed front desk, including computerized filing, scheduling, screening of calls, greeting and directing of customers, maintaining safe and secure environment. • Provided IT support, checked and maintained computer equipment, reconciled discrepancies.• Conducted direct sales including cold sales of selected products.

Washington, District Of Columbia, United States

Main responsibilities• Obtained and studied information regarding clients' products’ needs, challenges, advertising history, and business practices to offer effective sales presentations and appropriate product solutions.• Prepared and delivered innovative sales presentations to new and existing customers to help increase existing profits.• Maintained contacts with existing assigned account bases while developing new accounts.• Prepared and delivered promotional plans, sales literature, media kits, and sales contracts.

Certificate, Paralegal, Paralegal Certificate (2014)

Learned about various areas of law and an internship

Microsoft Office Professional Certification, Computer And Information Sciences And Support Services

Comptia A+, Computer And Information Sciences And Support Services

Paralegal Studies, Gpa: 3.0

Studies for a Bachelor of Science Degree in Legal Studies.