Edwin Abraham Email & Phone Number

Greater Los Angeles Area

• Participate in the Development Process.• Analyze Application Requirements and Design Documents.• Develop Comprehensive Testing Structures.• Develop Test Plans.• Execute Tests and Analyze / Document Results.

Greater Chicago Area

• Increased adoption of the new Alumni Sharing Knowledge (ASK) program platform by 67% by analyzing the effectiveness of program activities using data and developing strategies for growth.• Formulated strategies by asking critical questions, testing hypotheses, and conducting experiments.• Designed information systems using MS Excel, MS Access, and SQL that semi-automated routine data clean up tasks, which led to a reduction of the workload from 10 hours to 30 minutes a week.• Initiated an information systems setup project that provided much deeper data analysis for the program. The project later expanded to include every other program of the Career Center (7 in total).• Learned the "ins" and "outs" of the platform. Reported 35+ product enhancement cases. Was consulted by platform vendor’s Senior Product Manager and CTO for future product roadmap.• Developed and presented monthly and quarterly reporting, with a focus on KPI targeting and trending analysis, to the program director and the board.

Bahrain

• Successfully managed 20+ development projects (websites, mobile applications, and custom software). • Thoroughly investigated, gathered, and analyzed clients’ functional and non-functional business requirements. Authored or oversaw all business and technical documentation.• Helped to secure 3 complex digitization projects, total valuing upwards of $1 million, within 6 months of employment by generating IT solutions based on the client’s business needs, strategy, and problems.Served as a liaison between the client based in Bahrain and the engineering team based in India. Communicated and reported effectively to different audiences and stakeholders.• Managed the onshore support team of 6 and offshore engineering team of 30+ in all project phases.

Bahrain

• Achieved “high performer” status by being 1 of the 12 employees in the sales team of 70+ (covering 19 stores) to have achieved monthly sales target for 12 consecutive months. • Handled complete operations of 2 stores. Managed employees (training, mentoring, scheduling, assigning responsibilities and evaluating performance), store product stocks, store visuals, sales compliance, etc. • Resolved various issues faced by customers. Archived high levels of customer satisfaction.• Worked with different internal teams such as IT, billing, support, compliance, etc., to solve various problems that arose as part of regular operations.

Ms Information System, Management Information Systems, General

Bachelor Of Commerce (B.Com.), Accounting