With over 16+ years of extensive experience in Software Testing, encompassing both Automation and Manual testing, I have a strong background in Project Delivery Management within Agile frameworks, Program Management, Operations, People Management, and Coordination.Experience:- QA Lead (4+ years): Led Manual and Automation teams, overseeing the delivery of high-quality software projects.- AI QA Projects: Specialized in Testing and Leading QA projects focused on AI technologies.- ISTQB Certified Professional: Demonstrated proficiency in software testing principles and practices.- Team Leadership: Managed QA teams of 20+ members, conducting performance reviews and mentoring team members.Technical Expertise:- Automation Testing: Proficient in Selenium WebDriver with Java and TestNG Framework, including Framework Implementation, Automation Strategy planning, automation release planning and code review.- Project Delivery: Expert in delivering complex programs under aggressive schedules and limited resources.- Automation Scenarios: Designed typical scenarios for automation testers, ensuring timely completion.AI/ML Integration Testing:- Extensive experience in leading and testing AI/ML integrations within QA projects.Salesforce Domain Expertise:- Subject Matter Expert (SME) in Salesforce (SFDC) with comprehensive knowledge of product integration, installation, configuration, and various object testing.- Strong experience in configuring and managing Salesforce CRM.Project Management:- Successfully managed project delivery under high-pressure, aggressive timelines.- Presented SoW to clients and assisted management in client deals and contracts.- Conducted performance evaluations, set goals, and provided mentorship to team members.Production Support:- Conducted daily follow-ups on production escalations, coordinating with developers to ensure same-day fixes and corresponding QA environment testing.- Led production deployments and testing during weekends, coordinating with Level 3 support and developers for critical defect resolution.- Managed multiple production builds and testing in a single day using available automation scripts and test cases.- Provided extended support during critical releases, taking ownership of retesting, regression testing, and coordinating bug fixes with developers.Team Management:- Involved in hiring new QA resources, providing training, and tracking performance in projects.- Managed teams across various projects, setting MBOs, conducting performance appraisals, and making hiring decisions.