Actively programming: SAS, SQL (SQL server, Oracle-PL), VB.NET.Provide functional business knowledge and technical support to business unit and IT through gathering of requirements, configuration and implementation, project management (Agile/Waterfall), ad-hoc reporting, as well as designing and programming new processes and/or reports.Support, troubleshoot, and maintain systems and applications as required, optimizing performance, resolving problems, and providing timely follow-up on identified issues. (e.g. server migrations, database connections ODBC, Tableau jobs and subscriptions).Responsible for developing, maintaining and monitoring key performance indicators (KPIs) to management in Tableau (SLA, In/Out, TAT, Backlog, etc.).Lead and coordinator for all Medicare (AEP) Benefit Configuration (e.g. cost share, limits, not covered, etc.)SME for business unit on business systems/applications. Analyze company functions, processes, diagrams/workflows and activities in order to improve computer-based business applications for the most effective use of money, materials, equipment, and people. (e.g. processes - AEP Automation 99.9% accuracy/quality , Access/SQL Server db for KPI / SLA, TATs – improvement to 99% , monitoring reports using Tableau 100% on-time).Source System (Xcelys) monitoring -Anticipate and identify issues that could inhibit achieving project goals and objectives, implementing corrective actions and mitigation strategies.Lead in department to analyze current operational procedures and trends and identify problems. Create incidents / tickets for IT to fix bugs/issues with source system and/or automated table upload (ATUs) to upload data files via backend. Develop and maintain access databases to track incidents, projects and support automation.Transformed paper processes into digital processes improving teams overall TAT, Quality and Audit compliance.Create scripts and/or SQL complex queries in order to monitor source system (Xcelys).… more

Delivery Lead of the Business Intelligence Department- Responsible for all deliverables, support and monitoring of the SAP ECC, Business Warehouse (BW) and Business Objects (BO)/Reporting areas. Ensuring that projects are completed on-time , support level agreements are met (SLA) and monitoring resources are aligned and up-to-date 27/7- GSM Queue manager and administrator- Overseer of the Business Intelligence trainings (SAP Business Objects Web Intelligence, Business Explorer - BEx, Business Warehouse, SAP ECC)- Provided guidance and mentorship to subordinates on deliverables, company goals, expectations and policies- Developed for BO and BW areas an object tracker and other key delivery tools (GSM / Remedy) in order to generate KPI’s (SLA, OTD, Backlog, Complexity, Forecast)- Generated tools to monitor, track and manage budget’s (POs, SMO’s / WBS’s) from multiple customers - Managed multiple projects from different SBU’s, projects forecast / pipeline (resource allocation, onboarding and availability)- Invoice reviewer and approver- Met with internal/external customers to consult on technical solutions, issue resolution, and implementation assessments- Spotted new client business opportunities- Conducted key client weekly meetings- Resolved conflicts within the project teamBusiness Intelligence Analyst - Extensive experience designing, developing and implementing analytical reports (SD, MM/SCM, MRO, FICO) following all phases of Software Development Life Cycle SDLC (Requirement Analysis, Design, Development, Testing and Documentation) and using reporting tools as SAP Business Objects Web Intelligence (WEBi) (3.1, 4.0, 4.1 and 4.2). Successfully have migrated solutions through the landscape (Development, QA, Production)[...] Please review my resume

Microsoft Office Specialist - Versions: 2003, 2007, 2010Microsoft Word , Microsoft PowerPoint , Microsoft Excel (Pivot tables/Charts, Vlookups, VBA Macros, Complex formulas) , Microsoft Access (ER Diagrams, end-to-end data modeling), Microsoft Outlook (Rules, Profiles, Achieving)

• Online technical support to professors, students and visitors that access the college’s web page and online courses • Provide support with Microsoft Office Software• Train and supervise new online technical support agents

• Indoor localization protocols and mitigating environmental variabilities• Programming protocols in Python, and MatLab• Modification in HTML code to create a pattern that would stick to a grid• Build a gyroscope that send packets to sensors