Edwin Best Email & Phone Number

My mission is to guide organizations towards customer-centric business; I combine the disciplines of CX and Tech - CRM & CX tools - to create a unique mix that is adapted to the context and issues specific to the company. Leveraging over 15 years of industry leadership, recognized both as a global thought leader in CX and a global thought Ieader in CRM. In 2019 I have written my CRM and customer experience management book 'Successfully Customer centric business'.Customer-centric business services:* CRM: training, advice, selection and implementation* Customer Experience Management: training & masterclasses, strategy and Journey management* Customer Experience Tools: VoC tools and CX management platform: global distributor for Cemantica* Customer centric business coaching and Change Management.* Customer experience judging, Award winning CX judgeProfile* Acting on the cutting edge of Business and IT; An integrated approach from business and IT point of view: - IT, in-depth knowledge of CRM and CX Tools - Business, in-depth knowledge of Customer Centric business and its related fields of Marketing, Sales and Services. Both B2B, B2G and NGO.* Education. RB (MBA), Certified Customer Experience Professional exam (CCXP, 79 points). Prosci® Certified Change Practitioner, Certified Agile Coach / Scrum master & Product owner. SAFeAgile.More information, website: edwinbest.orgEdwinBest.org provides a comprehensive global CX and CRM Eco system. Additionally Edwin is active in various boards and initiatives in the field of Customer Experience, CRM and entrepreneurship.

Listed skills include Consultancy, Interim Management, Customer Relations, Social Media, and 27 others.