Experience in administration and implementation of improvement processes, management, control of security standards and technical support operations. Leader of work teams from different areas with the achievement of objectives oriented to the availability of technological infrastructure and customer satisfaction.SKILLS• Management of computer centers.• Coordinate IT help desk operations and customer services.• Operation of Contact Centers• Implementation of security standards like TIA-942 and ISO 9000.• Application of best practices of ITIL and computer security policy.• Analysis, improvement plans and monitoring of service indicators.• Reach metrics for services and SLA for IT department.• Supervision of outsourcing companies that provide services.• Management of Channel services for technology products.• Self-starter with strong business acumen for complex situations within the organization.• Project Manager for IT implementations and infrastructure operations.• Implementation of data backup systems.• Training facilitator for end users in the usage of office tools.• Troubleshooter in corporate intranet and extranet including VoIP.• Support for Microsoft Windows, Sql databases and CCTV.
Listed skills include Seguridad, Data Center, Infrastructure, Itil, and 20 others.
