• Manage and Build Relationship with clients via phone and e-mail.• Assist in special projects and assignments including training and testing.• Drives projects to a successful and timely completion while achieving position metrics and customer satisfaction.• Provide proactive service and consultation to maximize client employee usage and overall system utilization.• Contribute to client retention and satisfaction through timely follow-up and completion of issues.• Provides… Show more • Manage and Build Relationship with clients via phone and e-mail.• Assist in special projects and assignments including training and testing.• Drives projects to a successful and timely completion while achieving position metrics and customer satisfaction.• Provide proactive service and consultation to maximize client employee usage and overall system utilization.• Contribute to client retention and satisfaction through timely follow-up and completion of issues.• Provides technical and functional support to all internal and external parties with a Paycom Project Plan to collect outstanding data for each client(s) and ensure all deadlines are met.• Works with client(s) to map their current process, understand client pain points and identify areas of improvement to maximize efficiencies through use of the Paycom solution and best practices.• Leads the internal implementation team in the creation and execution of employee usage strategies• Determine appropriate resources necessary for each client inquiry and issue resolution.• Achieving results by organizing time effectively and utilizing self-management habits that lead to increased productivity.• Train Clients in the use of Paycom System, proactively identifying new client users and providing one on one system training when appropriate. Show less

• Responsible for completing a variety of activities around accurate and timely research and maintenance, filing, payment, and issue resolution for all client payroll taxes.• Calculate, file and submit payment for original and amended taxes based on agency specific requirements.• Research, track and resolve assigned tax notices from agencies and assigned tickets from clients and service departments• Proof other specialists work to identify any errors for correction before they are… Show more • Responsible for completing a variety of activities around accurate and timely research and maintenance, filing, payment, and issue resolution for all client payroll taxes.• Calculate, file and submit payment for original and amended taxes based on agency specific requirements.• Research, track and resolve assigned tax notices from agencies and assigned tickets from clients and service departments• Proof other specialists work to identify any errors for correction before they are sent out.• Research and review agency changes and updates to ensure current processes are still in alignment with agency requirements.• Perform audits and collaborate with agencies and internal business partners to manage and maintain accuracy on client tax actions.•Assist in special projects and assignments including training and testing. Show less

• Assisted customers, helping them find needed products and introducing new offerings.• Provided a value-added approach to meet customer's personal financial needs by analyzing and profiling customers and cross-selling financial products.• Built strong, professional relationships through the identification of client needs, which increased overall sales and opportunities.• Reached out to customers to set up appointments, check on satisfaction, and suggest additional… Show more • Assisted customers, helping them find needed products and introducing new offerings.• Provided a value-added approach to meet customer's personal financial needs by analyzing and profiling customers and cross-selling financial products.• Built strong, professional relationships through the identification of client needs, which increased overall sales and opportunities.• Reached out to customers to set up appointments, check on satisfaction, and suggest additional offerings.• Networked to build a client base and promote products to new and existing clients.• Generated sales by prospecting leads, cold calling, and negotiating advantageous deals.• Negotiated and closed deals with minimal oversight. Show less

• Achieved Top Contact Development for the year 2019 - 2020• Proposed solution and built team to solve number one cause of customer complaints, and completed projects six months ahead of schedule.• Reduced development costs by 25 percent by creating a plan to merge related products into one, more streamlined product.• Oversaw the construction of a five star hotel, Government & Other projects. • Generated leads and capitalized on valuable business opportunities to bring in new… Show more • Achieved Top Contact Development for the year 2019 - 2020• Proposed solution and built team to solve number one cause of customer complaints, and completed projects six months ahead of schedule.• Reduced development costs by 25 percent by creating a plan to merge related products into one, more streamlined product.• Oversaw the construction of a five star hotel, Government & Other projects. • Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.• Scheduled meeting with client, vendors and officials to meet project timelines and budgets.• Negotiated and prepared contracts to secure new business and retain existing clients.• Determined business development opportunities and implemented effective strategy for client acquisition.• Conducted market research. Show less

• Responded quickly to questions and inquiries via phone and email.• Created and organized documentation to support the team.• Participated in company and department meetings.• Built professional working relationships with peers and supervisors.• Conducted research and presented findings to leadership.• Worked well in a team environment as well as independently

• Opened new accounts, collected client documentation, and processed transactions.• Drove sales using excellent negotiation, communication, and problem-solving skills.• Researched client business needs and scheduled appointments to discuss new opportunities.• Addressed inquiries from clients and department team members.• Built long-term relationships with lucrative clients by utilizing active listening, effective communication, and dynamic interpersonal skills.• Collaborated… Show more • Opened new accounts, collected client documentation, and processed transactions.• Drove sales using excellent negotiation, communication, and problem-solving skills.• Researched client business needs and scheduled appointments to discuss new opportunities.• Addressed inquiries from clients and department team members.• Built long-term relationships with lucrative clients by utilizing active listening, effective communication, and dynamic interpersonal skills.• Collaborated with various departments to improve communication and deliver individualized customer solutions.• Delivered positive experiences to customers at every touch point through clear communication and implementing strategies to improve satisfaction.• Acted with minimal direction in self-directed capacities to resolve issues and implement strategies.• Established strong client relationships to drive business development. Show less

• Exceeded sales goals and improve profitability by aligning sales strategies and business plans with market trends.• Retained clients and obtained referrals by promptly resolving customer complaints, providing value, and promoting quality.• Followed up face-to-face guest interaction with email, phone, or mail correspondence.• Researched competitors, economics, and other key facets to better understand current market trends.• Maximized market share by working with clients and… Show more • Exceeded sales goals and improve profitability by aligning sales strategies and business plans with market trends.• Retained clients and obtained referrals by promptly resolving customer complaints, providing value, and promoting quality.• Followed up face-to-face guest interaction with email, phone, or mail correspondence.• Researched competitors, economics, and other key facets to better understand current market trends.• Maximized market share by working with clients and building relationships. Show less

• Promoted special deals and encouraged product purchases through effective communication and persuasion skills.• Carried out sales promotions and merchandising of company products.• Set up booths in public places, staffed displays in malls and outdoor locations, and engage passers-by to solicit new business.• Developed rapport with existing and potential customers, increasing retention and loyalty.• Collected contact information from interested customers to follow up with… Show more • Promoted special deals and encouraged product purchases through effective communication and persuasion skills.• Carried out sales promotions and merchandising of company products.• Set up booths in public places, staffed displays in malls and outdoor locations, and engage passers-by to solicit new business.• Developed rapport with existing and potential customers, increasing retention and loyalty.• Collected contact information from interested customers to follow up with additional sales and product information.• Attended trade shows, flea markets, and community events to expand the sphere of influence and attract new customers unfamiliar with company products and services.• Provided supervisors with reports on sales targets, keeping detailed records of lead generation and sales demonstration methods employed. Show less