Edwin D. Email & Phone Number

Montreal, Quebec, CA

• Provided critical support to government staff, streamlining administrative operations, document management, and customer service.
• Managed document filing systems, ensuring accurate record-keeping and accessibility for government operations.
• Trained and mentored new staff, enhancing team productivity and maintaining service quality.
• Operated and maintained office equipment to ensure smooth administrative processes.
• Maintained databases with a focus on accuracy and data integrity, supporting informed decision-making.
• Delivered high-quality customer service, resolving inquiries and issues to ensure client satisfaction.

New York, NY, US

Improved healthcare operations by prioritizing patient privacy and experience, streamlining procedures, organizing patient records, enhancing administrative efficiency and payment processing, and improving patient satisfaction.

Glen Allen, VA, US

• Maintained high accuracy in patient data entry, ensuring data integrity.
• Delivered exceptional customer service, meeting service level agreements and promptly addressing concerns.
• Demonstrated empathy and cultural sensitivity while engaging with diverse individuals.
• De-escalated upset customers and achieved a 90% issue resolution rate on the first call.
• Reduced customer complaints by 80% through empathetic problem-solving.
• Conducted phone interviews to identify and contain infectious diseases, educating patients and contacts on protocols.

New York, NY, US

Provided administrative support to the Chairman while collaborating with other executive offices in organizing meetings.

New York, NY, US

Installed hardware and software to new or existing user workstations while supporting Cisco Telepresence video conferencing.