• Evangelizing Service Cloud value to customers (including c- level execs and IT) and field teams• Business requirements assessment and delivery of findings including key pain points, proposed solutions to meet business needs, and ROI• Development of technical sales strategy• Configuring and effectively demonstrating our solutions in a way that closely reflects each customer's business (tailored demonstrations)• Discussing and proposing solution architecture that includes common… Show more • Evangelizing Service Cloud value to customers (including c- level execs and IT) and field teams• Business requirements assessment and delivery of findings including key pain points, proposed solutions to meet business needs, and ROI• Development of technical sales strategy• Configuring and effectively demonstrating our solutions in a way that closely reflects each customer's business (tailored demonstrations)• Discussing and proposing solution architecture that includes common call center infrastructure integration, back office system integration, and workflow process definition• Execute enablement activities (Webinars, Best Practices, Knowledge Share, etc.) Show less

* Conduct discovery sessions to completely understand prospect's business and technical requirements * Prepare and deliver a solution presentation and custom product demonstration that highlights eGain's differentiators and expertise in meeting client's stated requirements * Strategize with the Account Manager on the next best activities to move deal further down the sales funnel * Prepare and conduct proof-of-concept and pilots including coordinating all aspects… Show more * Conduct discovery sessions to completely understand prospect's business and technical requirements * Prepare and deliver a solution presentation and custom product demonstration that highlights eGain's differentiators and expertise in meeting client's stated requirements * Strategize with the Account Manager on the next best activities to move deal further down the sales funnel * Prepare and conduct proof-of-concept and pilots including coordinating all aspects of setup and training if needed * Prepare and coordinate the eGain response to RFI/RFP from clients during the pre-sales cycle * Expertly handle customer questions on functional / technical capabilities during meetings / presentations, and if needed, adapt presentation / demo to customer's line of questioning Show less

Oversee, lead, and grow the North American Sales Engineering discipline.Partner closely with Sales leadership on implementing and achieving sales goals for the company.Develop, implement and continually refine the strategic vision for the SE department and mapping to the Sales organization.Develop staff allowing them to contribute, succeed, and advance as members of the Sales Engineering team and within the company.Lead the maintenance and development of departmental… Show more Oversee, lead, and grow the North American Sales Engineering discipline.Partner closely with Sales leadership on implementing and achieving sales goals for the company.Develop, implement and continually refine the strategic vision for the SE department and mapping to the Sales organization.Develop staff allowing them to contribute, succeed, and advance as members of the Sales Engineering team and within the company.Lead the maintenance and development of departmental processes.Participate at the executive level in strategic sales engagements.Manage logistical aspects Sales Engineering function.Lead the team in support of other departments for additional service delivery as needed (e.g., training, certification courses, ad hoc services).Report planning, progress, and achievements on a regular basisMaintain a thorough understanding of eGain software products, related partner technologies (Cisco UCCE), and integration strategies.Other duties and special projects as assigned. Show less

Responsible for leading and closing the technical sales cycle, and work collaboratively with the Account Executives to guide the development of the technical sales strategy. Define and influence the creation of clear “proof-of-concept,” success criteria, RFP’s, RFI’s, SOW’s, security assessments, and other pre-sales oriented processes. Organize meetings with new and established clients and perform sales presentations (remote, onsite, and at trade shows) that provide clients with information… Show more Responsible for leading and closing the technical sales cycle, and work collaboratively with the Account Executives to guide the development of the technical sales strategy. Define and influence the creation of clear “proof-of-concept,” success criteria, RFP’s, RFI’s, SOW’s, security assessments, and other pre-sales oriented processes. Organize meetings with new and established clients and perform sales presentations (remote, onsite, and at trade shows) that provide clients with information about NTRglobal’s various software offerings. Follow up with prospects to answer questions and resolve concerns. Create hardware sizing estimates and configurations for customers, and present, install, and configure application during the implementation process. Work closely with Product Management and Development to maintain competitive product advantage. Maintain technical knowledge and competence in company's applications technologies and services as well as alternative and competitive technical solutions. Interface with Engineering, Data Center technicians, Network Operations and Operations to assist in installation and implementation of the network solution. Provide training and technical guidance to Sales team. Key Achievements • Frequently earn recognition from top-level management on performance • Rapidly advanced through positions and promoted to Senior Sales Engineer• Delegated as sole Sales Engineer responsible for driving new OEM integration partnerships• Helped closed 30% - 40% of all deals Show less

Provide front-line and pre-sales support of NTR’s products to the US, Canadian, and Latin American communities through online chat, email, web-forums, and telephony mediums. The position also served as subject-matter expert on product use and technology. NTR’s products encompass online chat, remote access and remote support solutions for helpdesk and support environments. Resolved technical support issues (at Level 1 & 2 Tiers) in a timely manner, and served as customer advocate… Show more Provide front-line and pre-sales support of NTR’s products to the US, Canadian, and Latin American communities through online chat, email, web-forums, and telephony mediums. The position also served as subject-matter expert on product use and technology. NTR’s products encompass online chat, remote access and remote support solutions for helpdesk and support environments. Resolved technical support issues (at Level 1 & 2 Tiers) in a timely manner, and served as customer advocate, aggressively pursuing problem resolution while managing the service experience. Documented solutions to problems and created training and “How to” manuals. Participated in the QA process by validating and reporting bugs directly to Coders and Development Group. Expanded experience with troubleshooting Internet communication issues including corporate firewalls, proxy server, NAT, TCP/IP, Stateful Packet Inspection (SPI,) and general server/client networking issues. Demonstrated ability to independently install and configure all NTR products including the Self-hosted model, which required IT skills with IIS, SQL, COM+, and networking configurations. Expanded knowledge of Web Development: HTML, XML, ASP, JSP, PHP, and network protocols (TCP/IP, FTP, SMTP, HTTP/S, POP3, SSL, DNS, etc.) Provided internal/remote hardware/software support to all office employees (50+) including fellow technicians. In charge of setting up Application and Test environment servers, including VMware, Sun xVM VirtualBox, and Microsoft VM instances. Show less