Edwin Guevara Email & Phone Number

Dallas/Fort Worth Area

• Evangelizing Service Cloud value to customers (including c- level execs and IT) and field teams
• Business requirements assessment and delivery of findings including key pain points, proposed solutions to meet business needs, and ROI
• Development of technical sales strategy
• Configuring and effectively demonstrating our solutions in a way that closely reflects each customer's business (tailored demonstrations)
• Discussing and proposing solution architecture that includes common… Show more
• Discussing and proposing solution architecture that includes common call center infrastructure integration, back office system integration, and workflow process definition

Dallas/Fort Worth Area

* Conduct discovery sessions to completely understand prospect's business and technical requirements * Prepare and deliver a solution presentation and custom product demonstration that highlights eGain's differentiators and expertise in meeting client's stated requirements * Strategize with the Account Manager on the next best activities to move deal.

Oversee, lead, and grow the North American Sales Engineering discipline.Partner closely with Sales leadership on implementing and achieving sales goals for the company.Develop, implement and continually refine the strategic vision for the SE department and mapping to the Sales organization.Develop staff allowing them to contribute, succeed, and advance as.

Dallas/Fort Worth Area

Dallas/Fort Worth Area

• Responsible for leading and closing the technical sales cycle, and work collaboratively with the Account Executives to guide the development of the technical sales strategy. Define and influence the creation of clear.
• Frequently earn recognition from top-level management on performance
• Rapidly advanced through positions and promoted to Senior Sales Engineer
• Delegated as sole Sales Engineer responsible for driving new OEM integration partnerships
• Helped closed 30% - 40% of all deals Show less

Dallas/Fort Worth Area

Provide front-line and pre-sales support of NTR’s products to the US, Canadian, and Latin American communities through online chat, email, web-forums, and telephony mediums. The position also served as subject-matter expert on product use and technology. NTR’s products encompass online chat, remote access and remote support solutions for helpdesk and.

Associate Of Science - As, Computer Science, 3.4

Associate Of Science (A.S.), Computer Programming, 3.297

Multimedia / Web Design