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Edwin Missiona Email & Phone Number
Service Desk Support
at
Next7 IT
1 work email found
@zoomforth.com
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Service Desk Support
Location
Metro Manila, National Capital Region, Philippines
Who is Edwin Missiona? Overview
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Quick answer
Edwin Missiona is listed as Service Desk Support at Next7 IT, based in Metro Manila, National Capital Region, Philippines. AeroLeads shows a work email signal at zoomforth.com and a matched LinkedIn profile for Edwin Missiona.
Edwin Missiona previously worked as Business Development Support at 1800Paypercall.Com and Operations Support Manager at Zoomforth. Edwin Missiona holds Post Graduate Units (9), Master Of Science In Information Technology from Polytechnic University Of The Philippines.
Company email context
Email format at Next7 IT
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{first}@zoomforth.com
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AeroLeads found 1 current-domain work email signal for Edwin Missiona. Compare company email patterns before reaching out.
Profile bio
About Edwin Missiona
Developer of high availability and lean - performing remote teams of multi - skilled analysts with expertise in front - end application support for clients, customer service, product usability (UX/UI) evaluations, technical content management (knowledge - based, help center portal), lead generation, and service management.
Listed skills include Technical Support, Itil, Information Technology, Windows 7, and 45 others.
Current workplace
Edwin Missiona's current company
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10 roles
Edwin Missiona work experience
A career timeline built from the work history available for this profile.
Service Desk Support
Current
Mar 2024 - Present
Business Development Support
Current
Feb 2024 - Present
Operations Support Manager
➤ Lead the daily operations of the remote support team that delivers application usability support for clients, technical content to develop internal and external help center portal, product UI / UX evaluations, lead generation and service development.➤ Engage in workforce development including recruitment, onboarding, personal and profession development.
Feb 2017 - Feb 2024
Customer Support Analyst
➤ Provides end user support through knowledge transfers, issue troubleshooting, reporting and analytics, and product request documentation.➤ Internal team support includes development of knowledge - based articles, communications, product quality assurance, recruitment, training, lead generation.
Nov 2016 - Feb 2017
Service Desk Team Lead
➤ Provide monthly and ad - hoc reports related to SLA, KPIs, feedback and complaints, SLA exceptions, from ticket incidents, trends, problems, and requests.➤ Maintain workforce skills matrix, track training and development plans, performance reviews, and other resources management such as recruitment, onboarding, off boarding, scheduling, OT management.
Mar 2014 - Sep 2017
Technical Support Engineer
➤ Provide phone and web-based support for our software solutions to our customers, utilizing resource tools and escalating issues to appropriate internal teams in order to respond to and resolve issues in a timely manner.➤ Provide technical support for mission critical solutions, and build and share knowledge with team members to provide support that.
Jun 2012 - Jan 2014
Service Desk Analyst
➤ Provide technical support over the phone and mailbox to the employees of Nokia Siemens Networks worldwide. ➤ Escalate incidents and requests from the Nokia Siemens Networks employees to the resolving group.➤ Dispatches onsite technicians for selected incidents to the employee’s assistance.➤ Gathers, analyzes and presents performance KPI/metrics to better.
Mar 2010 - Jun 2012
Technical Support Specialist
Convergys
➤ Provide technical support over the phone to resolve internet connection and home networking issues of the customers of a DSL service provider.➤ Coordinate with different engineering departments and offices of AT&T to resolve the customers’ issues with the DSL connection.➤ Dispatches truck roll and onsite technician services and customer equipment.
Mar 2009 - Feb 2010
Technical Support Specialist
➤ Handles escalations from L1 technicians, and coordinate with internal and external departments for the resolution of the customer’s issue.➤ Make sure that the customer’s issues are resolved through the best customer experience that could be provided.➤ Troubleshoot hardware and software issues with computer users for desktops and laptops over the phone..
Apr 2007 - Feb 2009
4 education records
Edwin Missiona education
Post Graduate Units (9), Master Of Science In Information Technology
Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering
Bachelor Of Science - Bs, Electrical, Electronics And Communications Engineering
Bachelor'S Degree, Electronics And Communications Engineering, 3.6
FAQ
Frequently asked questions about Edwin Missiona
Quick answers generated from the profile data available on this page.
What company does Edwin Missiona work for?
Edwin Missiona works for Next7 IT.
What is Edwin Missiona's role at Next7 IT?
Edwin Missiona is listed as Service Desk Support at Next7 IT.
What is Edwin Missiona's email address?
AeroLeads has found 1 work email signal at @zoomforth.com for Edwin Missiona at Next7 IT.
Where is Edwin Missiona based?
Edwin Missiona is based in Metro Manila, National Capital Region, Philippines while working with Next7 IT.
What companies has Edwin Missiona worked for?
Edwin Missiona has worked for Next7 It, 1800Paypercall.Com, Zoomforth, Transputec, and Inphonite, Llc.
How can I contact Edwin Missiona?
You can use AeroLeads to view verified contact signals for Edwin Missiona at Next7 IT, including work email, phone, and LinkedIn data when available.
What schools did Edwin Missiona attend?
Edwin Missiona holds Post Graduate Units (9), Master Of Science In Information Technology from Polytechnic University Of The Philippines.
What skills is Edwin Missiona known for?
Edwin Missiona is listed with skills including Technical Support, Itil, Information Technology, Windows 7, Testing, Active Directory, Citrix, and Customer Service.
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