Edwin Franco Email & Phone Number

Kansas City, Missouri, United States

• Developed meticulous test plans, test cases, use cases, and test strategy documents in adherence to organizational and industry standards.• Generated well-documented defect reports, facilitating the recreation of problems, and providing suitable workarounds.• Constructed thorough manual test cases based on test design and an in-depth understanding of the product and its environment, optimizing functionality while minimizing resource consumption.• Leveraged test automation to augment testing thoroughness and efficiency where applicable.• Executed end-to-end functional tests and employed automated tests to comprehensively assess system performance.• Actively contributed insights into requirements documents, offering constructive feedback grounded in product knowledge and a deep understanding of customer needs.• Formulated work plans for individual deliverables, establishing clear goals, plans, designs, and results communicated effectively to both technical and non-technical stakeholders.• Contributed to the development of the end-to-end product testing strategy, emphasizing the enhancement of the customer experience.

• Analyzed and processed requests, inquiries, and escalations related to course offerings, federal and state registration, certification, and continuing education, ensuring compliance with regulatory requirements.• Responded to associate, student, and Field Leader questions and escalations via the Salesforce ticketing system, providing timely and accurate information to resolve issues and maintain customer satisfaction.• Conducted research and verified Associate Training and Certification Records, ensuring accuracy and completeness of data.• Demonstrated strong communication skills, both written and verbal, while interacting with associates, students, and Field Leaders to provide clear and concise information and explanations.• Tested a new Workday system that facilitates document submissions and verification, reported the errors, and worked with the Team to release the website to Production.

New York, New York, United States

• Designed and implemented an automated Python and SQL script to check multiple sources for holidays and weekends, which successfully created trading dates for traders, improving accuracy and efficiency for trading software users.• Analyzed and resolved issues related to trading transaction errors that rounded up the decimals in a transaction, ensuring data integrity and improving the reliability of the software.• Collaborated with a team using the Agile Framework, attending daily standup calls in Zoom to discuss progress on projects and roadblocks, and contributing to team efforts to meet project deadlines.• Played a key role in improving the Morgan Stanley New Hire Onboarding Documentation, including proofreading, and adding valuable information for setting up the developer environment.

Bachelor'S Degree, Computer Science

Software Development, Computer Science

• Accruing 200+ hours of hands-on training in Software Development as part of a one year career development program that includes six.

Associate'S Degree, Accounting And Business/Management