As the Senior Vice President of Growth & Strategy for Asia Pacific, I lead initiatives to drive sustainable growth, identify new revenue opportunities, and shape the company’s strategic direction. My role focuses on developing and implementing growth and go-to-market strategies that drive revenue generation, enable market expansion, and deliver exceptional customer value. I am committed to fostering innovation to scale the business, building strong partnerships, and positioning the company for long-term success in a dynamic and competitive market.

From June to November 2024, I took a career break to refresh my mind and energy, focusing on personal growth and professional development. During this time, I pursued my passions for investing and sports coaching, immersing myself in diverse cultures, expanding my professional network, and staying engaged with industry trends and community initiatives. These enriching experiences have provided valuable insights and sharpened my leadership abilities, enabling me to re-enter the professional sphere with renewed focus and enhanced expertise.

IFS is a global provider of cloud enterprise software, enabling companies in manufacturing, asset management, and service industries to optimize operations and drive business growth. ➤ P&L Management: Oversaw a $50M+ P&L for Consulting, Cloud, Customer Success, and Support Services across APAC, Japan, the Middle East, and Africa. Consistently achieved double-digit revenue growth and improved operational margins by driving cost efficiencies and aligning service delivery with financial objectives.➤ Leadership: Directed a Global Customer Services business unit across APAC, Japan, the Middle East, and Africa, leading 120+ employees and driving annual revenue growth of 12-15%.➤ Financial Performance: Achieved a 304% growth in operating margins in 2023, the highest in five years, with a $7M services margin at 121% of the budget and a 55.32% operating margin across Consulting, Cloud, Customer Success, and Support Services. Secured $38.5M in recurring revenue, demonstrating long-term business stability.➤ Customer Success: Increased client retention by 20% and improved NPS by 15% through proactive engagement, strategic initiatives, and resolution of key pain points, directly driving client growth and long-term value.➤ Strategic Relationships: Strengthened the IFS partner ecosystem and built strong client relationships in Aerospace, Defense, Energy, Manufacturing, Service, Utilities, and Telecommunications sectors.➤ Employee Engagement: Boosted employee engagement to 8.4 (the highest since 2020) by fostering an inclusive environment focused on recognition, diversity, and professional development.

CSG International provides revenue management and customer engagement solutions across various industries, optimizing digital operations and customer relations. ➤ P&L and Financial Management: Managed a $100M P&L across Professional Services, Support, and Managed Services, generating $70M+ in annual revenue with a 40% improvement in gross margins (2018-2020). Drove double-digit revenue growth by optimizing service delivery, enhancing cost controls, and leading upselling/cross-selling initiatives, resulting in a 12% revenue boost. Expanded offerings and entered new markets, ensuring long-term profitability and growth.➤ Global Leadership and Team Development: Led a global team of 690+ employees across 30 countries, scaling from a team of 40. Fostered an inclusive, high-performance culture through training, mentorship, and targeted career growth initiatives, reducing attrition to 10-15% and turnover by 8%. Increased engagement by 10% through structured recognition programs and a focus on inclusivity, improving retention, productivity, and performance.➤ Operational Efficiency and Service Innovation: Improved resource utilization by 20% and cut expenses by 15% through demand forecasting, process optimization, and cost-saving measures, boosting profitability. Championed innovative offerings that reduced project lead times by 15%, increased scalability by 25%, and enhanced reusability.➤ Customer Success and Project Delivery: Delivered 30+ large-scale projects ($5M-$50M) from 2005 to 2018, including product implementations, digital transformation, and managed services, with 95% on-time completion. Increased client satisfaction by 25%, boosted retention by 18%, and achieved a 95% retention rate and a 9/10 satisfaction score.➤ Strategic Partnerships: Built partnerships with delivery partners and System Integrators, increasing delivery capacity by 30% and supporting upselling efforts, driving business growth.

Infor is a global leader in industry-specific business cloud software, providing comprehensive solutions for sectors like distribution, energy, food & beverage, manufacturing, and retail. ➤ Successful Implementations: Delivered 15+ Infor M3 implementations and upgrades for clients in Energy, Utilities, Manufacturing, and Retail, with project sizes ranging from $500K to $5M. Consistently adhered to timelines, budget, and scope, achieving 95% client satisfaction and securing repeat business from key clients.➤ Project Management: Spearheaded 15+ ERP implementations across the APAC region, driving successful delivery through effective scope control, issue resolution, and risk management. Achieved 90%+ on-time completion, consistently exceeding client expectations for quality and business outcomes. ➤ Presales Support: Led presales efforts by pitching the Infor M3 Manufacturing & Supply Chain Management module to prospective clients. Conducted product demonstrations, gap analyses, and tailored proposals aligned with client-specific business goals. Successfully converted several deals into customer engagements and long-term relationships, contributing to over $10M in new business and driving significant revenue growth.

Accenture is a global professional services firm, specializes in consulting and processing across industries, excelling in digital and cloud technologies.➤ Consulting and Business Process Improvements: Delivered strategic consulting and process design for Energy clients, resulting in a 5% reduction in operational costs. Restructured supply chain workflows, improving resource allocation and reducing downtime by 10%. Optimized maintenance processes for a key client, increasing equipment uptime by 15% and enhancing operational efficiency.➤ Solution Implementation & Sales Support: Delivered SAP and Ariba integrations for E-Commerce solutions, completing two major implementations on time and within budget. Led presales efforts, securing $2M in new business by presenting tailored solutions aligned with client business requirements.

Hitachi Energy, formerly Hitachi ABB Power Grids, specializes in sustainable energy technologies, focusing on efficient electricity transmission and generation. ➤ Project Management: Led 10+ EAM solution implementations for Energy and Utilities clients, specializing in Supply Chain and Human Resource Management modules. Managed cross-functional teams of 20, ensuring projects ($500K–$1M) were delivered on time and within budget. Achieved a 95% client satisfaction rate and reduced project costs by 10% through process improvements, optimizing operational efficiency and project outcomes.➤ Product Development and Localization: Designed and managed the development of a Human Resource Management module tailored for the Indonesian market, incorporating local tax and compliance features, showcasing expertise in delivering customized solutions to meet client-specific needs.