Edwin Hojnacki Email & Phone Number

Naperville, Il, Us

Chicago, Il, Us

Member of The Passaro Team, the #1 Team in Baird and Warner in units since2014Communicated with sellers, buyers, and renters to understand property needs,timeline, and budget, earning 50% of business through referralsDeveloped positive relationships with lenders, appraisers, home inspectors, andescrow companiesFacilitated paperwork such as closing statements, deeds, contracts, purchaseagreements, and leases to increase efficiency by 13%Developed a network of mortgage lenders, contractors, and attorneys forreferring clientsCompleted required training every two years year to stay abreast of the realestate law changesDrew up and negotiated contracts with potential tenants, and enforced rentalcontractsMet with potential tenants, investigated credit scores, and oversaw contractnegotiations for long-term leases.Listened respectfully to tenant complaints, and promptly made improvements orrecorded suggestions when appropriate.Performed property inspections monthly checking for routine maintenancerequirements and scheduling with contractors when necessaryMember of the Naperville Chamber of Commerce, National Association of Realtors, Illinois Association of Realtors and Mainstreet Organization of Realtors.

Foothill Ranch, Ca, Us

Travel to various commercial properties and assess how a property is performing in terms of physical condition, occupancy, and management. Contact borrowers, scheduling inspections, conducting inspections, taking photos, conducting management interviews, and preparing reports through our company system. The physical inspection includes inspection of all exterior areas, interior common areas, a select number of occupied and vacant units, along with inspecting the roof and mechanical areas.

Montvale, Nj, Us

Managed 10 to 20 specialized direct reports (Customer Service Specialists, Customer Relations Representatives, Repair Coordinator and Reimbursement Coordinator, Collections and Supervisor) within the call center supporting 50 + representatives.Provided customer service, soft skills and technical training to Sharp's outsourced call center of over 100 representatives.Check to ensure that appropriate changes were made to resolve customer problemsResolve escalated customer service matters Provided verbal and written feedback to staff regarding performanceIntroduced training programs that enhanced employee performance and moraleAchieved #1 rating on the annual Consumer Electronics Association customer service survey. Results based upon customer surveys from twelve different Corporations. Trained Sharp Electronics' factory service locations to reduce repeat repairs and implemented repeat customer program. Achieved 50% growth in Sales numbers from 07F to 07L from the Customer Support Specialists.Speaker for presenting group at National Conventions (2003, 2005, 2006 and 2007.) Company spokesman for 5S. Launched a knowledgebase system designed by KNOVA software, reducing call center training time by 50% and decreased call handle time billed to Sharp by 30%.

Zurich, Zurich, Ch

Promoted from Customer Service Specialist.Training and supervision of 20-30 technical support representatives in Sharp’s Romeoville, IL facility and an outsourced call center in Peoria, IL, as well as 10-15 repair technicians, reducing average handle time and hold time by an average of 1:30 minutes.Provided direct technical support to corporate accounts for network business products.Created and implemented a training program for new employees.Contract employee at Sharp Electronics Corporation employed by Adecco

Zurich, Zurich, Ch

Contract employee at Sharp Electronics Corporation employed by Adecco.Responded to telephone and written requests for assistance by customers.

B.A., History

A.A, Liberal Arts

Education

High School