- Greeted and established a rapport with patients before examination by physicians- Conducted ophthalmological diagnostic testing such as optical coherence tomography (OCT), automated perimetry, automatic refraction, and disc photos- Informed and communicated effectively with patients to ensure they had clear understanding of the instructions and importance of the diagnostic tests- Displayed patience, compassion, and understanding towards anxious, skeptical, and elderly patients who typically find difficulty in performing the necessary diagnostic tests - Collaborated with physicians, receptionists, admins, and technicians to deliver high-quality, efficient patient care- Opened and closed exam lanes daily, ensuring that the equipment was properly sanitized, battery-powered instruments were seated properly in re-charge wells, and slit lamps and projectors were switched off under covers- Administered various eye medications, including eye drops for dilation, anesthesia, and hydration- Demonstrated competency with the EMA Electronic Health Records (EHR) by opening patient visits upon arrival, selecting the type of exam being performed by the physician, and entering relevant tests and data into the patient’s profile

- Received and organized prescriptions sent by healthcare providers- Handled and dispensed prescription medication in an efficient and timely manner- Established rapport with patients through respectful and compassionate interactions- Identified and resolved prescription and insurance-related issues on behalf of the patients- Collaborated with pharmacists and technicians to complete various tasks and provide high quality care- Conducted hundreds of COVID-19 rapid diagnostic tests (NAAT) during the pandemic- Developed excellent communication and critical thinking skills through countless interactions with patients, insurance companies, and healthcare providers- Improved time-management and organization skills because of the fast-paced work environment- Demonstrated the ability to work as part of a team and independently when needed- Trained on the basics of patient care, customer service, and medicine- Complied with HIPAA standards in all patient documentation and interactions

- Delegated various responsibilities to employees to improve the function of the work environment- Created a functional work schedule every week for ~10 employees with consideration to personal preferences, circumstances, and needs- Communicated effectively with community members, patrons, administrators, and employees- Executed a predetermined safety protocol in emergent situations- Demonstrated competency in First Aid, CPR, BLS, and AED operation- Managed various pool chemicals and mechanisms to maintain a safe and sanitary environment - Developed leadership and interpersonal communication skills through daily interactions with patrons, employees, and upper management staff