Providing Salesforce.com solutions, project management and support for multiple client organizations. Producing hands-on results, creating business and technical design, leading technical resources and managing client backlog items.

Providing Salesforce.com solutions, project management and support for multiple client organizations. Producing hands-on results, creating business and technical design, leading technical resources and managing client backlog items.

Responsible for all technical aspects of this commercial software company, with an emphasis on product and service strategy, development and support. Managed software development team. Reported to the CEO.See industry press release: http://perspectivemagazine.com/040820151913/ed-klein-named-chief-technology-officer

Responsible for delivery of key programs and projects related to the recent global implementation of SalesForce.com at Abbott. These projects include profitability monitoring at the customer account level, integration of contract management into SalesForce.com, delivering visibility into accurate sales data, and incorporating strategic selling concepts into the account team experience.

Responsible for the Schneider Electric IT Strategic Plan and the performance monitoring of the plan and KPI's. The strategic planning is fully integrated with Enterprise Architecture. Also responsible for our relationships with research partners such as Forrester, Gartner, MIT CISR and Corporate Executive Board.Managed the IT team providing technology infrastructure, data center, ERP and application support for this manufacturing organization. Responsibilities include network support, desktop support, application development, selection and integration, ERP support and maintenance, and the customer-facing web portal.

As Chief Information Officer at Royal Resorts based in Cancun, Mexico, responsible for all of the technology systems throughout nine resorts in Mexico and the Caribbean. In an environment that combines vacation ownership with resort operations, responsibilities included managing over 40 technology professionals supporting an organization of over 1,300 desktop computers, including distributed network infrastructures, front- and back-office application development and support, web sites, resort networks, phone systems, in-room guest technologies and audio visual systems. Since joining Royal Resorts in 2004, implemented ground-breaking strategies that include enterprise-wide integration across all aspects of these technologies, as well as the conversion from Novell to Windows networking and the standardization, replacement and/or OS upgrade of over 1,000 desktop computers.See article, "Integrating Next Generation Technologies", where Ed is featured as a panelist speaker: http://hospitalitytechnology.edgl.com/news/Integrating-Next-Generation-Technologies54895See article "Royal Resorts Selects Dell...", where Ed describes the strategic partnership with Dell: http://www.businesswire.com/news/home/20050726005633/en/Royal-Resorts-Selects-Dell-Centralize-Infrastructure-Company

Responsibilities included strategic- and deployment-level management of all technology-related business systems. Accomplishments include; Building a VBA/SQL custom order-entry, order-processing and CRM system, implementing a new call center phone system that integrates with sales data, quadrupling phone and internet capacity while reducing costs by over 60%, establishing secure, internet-based credit card processing, and building an opt-in email base from nothing to over 100,000 subscribers.Developed e-commerce web site from the ground up, with real-time capture and display of product, order and customer data, and includes affiliate programs, click-through and conversion tracking.Created customer response system that automatically initiates multi-media communication with Natural Golf customers when specific events occur.Managed all information-related elements of Natural Golf’s Initial Public Offering.