-Central Privacy infrastructure for devices (iOS, Android, VR Headset)

-Manage USAA’s Credit Score Feature and Financial Literacy Agenda

Director within Product Management in Card Experience-P/L Owner for Preferred Cash Card, USAA's biggest Card portfolio-Managed strategies including Marketing, Acquisition, Customer Management, Risk Management, Technology Initiatives

Product Lead for Catchup Experience Command Center, Routing and Dialer Strategy-Lead 3 Pods with 20 Developers-Managed product team-Lead Mission Control Process team with 7 people-Drive product changes in backend system, mobile, IVR, Web, dialing system and cross-functional integrations

Competitive Intelligence Team-Worked in a CEO-created team to drive strategies supporting Capital One’s mission of being the best in customer experience through strategic planning, internal testing, and competitive intelligence; Collaborated with teams in Home Loans, Bank, Credit Card, and Auto Finance-Collaborated with Bain consultants to build and collect survey data regarding customer experience during important credit steps-Built a high level governance process that increased text analytics efficiency by threefold and created analytical consistency-Managed workflow to 6 Maritz analysts to convert our surveys into a shorter, more customer-friendly survey, decreasing dropout rates in surveys by ~60%; presented to 50+ people of various LOBs about changes-Prepared customer experience reports for Board of Directors Meeting and for senior executives across the companyU.S. Credit Card Credit Limit Strategy Team-Spearheaded efforts to revitalize customer-initiated credit line increases and rebuilt internal processes with a new segmentation strategy and new valuation models, boosting large NPV gains and improving customer satisfaction of credit line changes by 300%-Produced and executed business decisions to increase profitable credit exposure to small business customers,customers with excellent credit, and customers with rebuilding credit-Led a collaborative effort to increase credit approval rate by over 100% by identifying key profitable segments, optimizing for exposure given and ensuring strong customer experience-Led analysis to increase credit limit for new customers, increasing eligible accounts by 20%-Partnered with valuation models team and discovered segmentation gaps in our model, avoiding sub-optimal credit decisions for 20% of our accounts

-Led an extensive study of 582 patients correlating socioeconomic factors, lab data, and quality of life data with pancreatic cancer risk; -Designed and tested a database that allows researchers to easily and efficiently correlate cancer risk factors to patient profiles, creating ease in clinical statistical analysis-Published a study indicating systemic overuse of testing procedures for pancreatic tumor diagnoses and another study investigating false market claims from robotic therapy-Evaluated impact of insurance on access to cancer clinical trials for use in Kennedy-Hutchinson Congressional bill materialsPending publication:"Evaluation of Pancreatic Disease Status, CA 19-9, Performance Status, and Quality of Life Indices: the Johns Hopkins Pancreas Multidisciplinary Clinic Quality of Life Study""Factors Affecting Initial Presentation of Advanced Pancreatic Cancer"

-Statistical analyzed MRIs of healthy and ataxia-afflicted brains to aid in future diagnosesAward: 2008 Macklin Mini-Fellowship in Ataxia Edification