Edwin L. Email & Phone Number

United States

Jacksonville Beach, Florida, US

Bentonville, AR, US

• Conducted security, privacy, QA validation testing of Walmart health, Clinical applications and hardware for deployment to 51 sites across 5 states.
• Install and manage 2,000+ clinical workstations via SCCM, Powershell query, and Intune.
• Created an indexable PowerBi dashboard to clearly display Walmart Health workstation data such as memory, storage space, location, end of life data.
• Testing, configuring, and supporting clinical systems and devices (Epic EMR, PACS, Dental Kavo, CEREC Primescan, Hillrom ECG, Delworks X-ray) while also developing SOPs for future site installations.
• Handled 100 high level tech issues/projects quarterly raised via ServiceNow or Jira affecting multiple sites.
• Liaison with internal teams such as Windows Engineering, Information Security, Network Security, Endpoint Security, Collaboration and Software Delivery Teams.

Bentonville, Arkansas, US

• Supported systems infrastructure, hardware, and software, including analysis, planning, design, development, implementation, provisioning, upgrade, and day-to-day operations
• Worked in unison designing and developing new Windows system solutions to meet the needs of Walmart Health, WMSC, & training teams through Modern Endpoint Manager and/or System Center Configuration Manager.
• Created and continually redefine best practices and take charge of build decisions for hardware certification & OEM relationships.
• Documented response and resolution processes for team compliance; develop training content for guidance of current and new team members on OneNote & Confluence.
• Provided L3 technical support by handling systems-related issues via ServiceNow & Jira
• Automated monitoring and other workflow processes to increase efficiencies for projects and operations utilizing PowerBi.

Bentonville, Arkansas, US

Fostered positive employee relationships through effective communication, training, and development.Ensured adherence to company policies & SOP’sCoordinated with internal departments to maximize operational efficiency to increase First Time Pick Rate (FTPR).Assessed, motivated, and empowered team members, which allows them to build customer satisfaction.

Seattle, WA, US

Lead, and develop a team of 50+ Amazon Associates.Partner with the senior leadership team to establish and maintain quality control standards.Engage with team during each shift to ensure that the highest levels of safety, quality, attendance performance are maintained.

Bentonville, Arkansas, US