Edwin L. Email & Phone Number

United States

New York, New York, United States

United States

San Jose, California, United States

TAC/Technical Consulting Engineer, Hyperflex• Bilingual (English/Spanish) customer facing senior engineer supporting hyperflex along Cisco UCS with esxi, VMware, vcenter, Linux, hyperflex services, virtual desktop systems, windows servers, storage networks.• Excellent troubleshooting skills across networks, operating systems, hx services along hyper converged data center clusters.• As escalation engineer produced peer approved documentation in multi languages on highly visible cases.• Mentor/trainer for new hire hyperflex, UCS system, and TAC etiquette case handling.• Track record for gaining customer trust, numerous customer reviews. (10+ in a row - a TAC first)• Team member for call escalations including off shift on call.TAC/Technical Consulting Engineer, Application networking• Customer engineer accountable for: Wide area application servers, waas central manager, Akamai CDN, Cisco appNav application flows load balancing, WAAS /appNav Virtualizations via Cisco routers, vCenter vmware integration, Cisco UCS servers, Cisco gss load balancers/redirectors via dns/geo locations.• Produce packet, log, and network behavior analysis to gain visibility to complex issues achieving quick resolutions.• Received several awards from management for providing excellence in customer service.• As escalation Engineer, resolved high impacting engagements for enterprise networks with successful outcomes.• Assist development engineering with customer facing issues and contributor to quick resolutions.• Produce root cause analysis together with Engineering and technical leadership to achieve customer satisfaction.• Drafted and published technical documentation for unique solutions to upgrades, migrations, and physical to virtual projects to share with peer community.

San Jose, California, United States

Network Engineer, Production Data Center• Tier III engineer for Cisco’s internal Global Data Center, DMZ, Intranet, Internet, Extranet, Remote Access.• Escalation engineer for high impact cases for cisco.com both internally, and external facing networks.• Worked closely with Tier 1 server application groups – providing business and network solutions.• Change request approver implementations in production data centers for 40+ Engineers.• As analyst role: conduct cause analysis to major incidents improving business resiliency.• Dual role DC Implementation Engineer across multiple technologies maintaining strict uptimes and SLA’s.• Implemented Application Centric Infrastructure (ACI) as initial POC to Engineering then prod, e.g.: UCS, newSubnets into ACI, bare metal ACI domains, and Leaf node east/west network expansions.• Managed multiple router platforms: 18xx, 28xx, 38xx, 72xx, 76xx, 12xxx, Nexus, ISR, ASR.• Support multiple switching platforms: 45xx-E, 65xx-E, Nexus N1K, 3K, 5K, 7K, and 9K platforms.• Security proof of concept together with Cisco development: draft and implement network topology design for Cisco ASR 1000X to Cisco Catalyst virtual switch system. Proved ASR firewall tech on campus networks.

Oakland, California, United States

• Client engagement contributing to high-level implementation plans for radio frequency protections at Kaiser Facilities.• To gain visibility on spatial controls for 60 million square feet of office/medical office/hospital space.• Together with Air Magnet/EY/Kaiser, implemented first successful pilot launch, further validating technology.• Met service delivery initiatives with client, e.g.: logistics documentation, test scenarios of wireless intrusion alarms.• Produced peer reviewed executive briefing summary on project milestone.

Fremont, California, United States

• Responsible for Cisco wireless controller system turn up, Cisco Mars tuning, and OSPF Network expansions to Partner Sites in healthcare environment.• Presented and implemented system wide dns naming network devices for improved support. Moved less secure legacy hospital wireless devices to two factor authentications for improved security.• Implemented guest network services for public facing network.• Analyze legal implications from an IT analysis along monitoring, logging, and internet safety of Hospital guests. Document and present results for peer review.• Expanded OSPF wide area networks to Partner sites with Nortel and Cisco Infrastructure to prep for telepresence rooms across bay area.• Cisco MARS security fine-tuning to improve campus network security posture across all servers, and network devices.

Cert, Netscaler Technologies

Networking Technologies

One Year study in Computer science. Networking technologies with Novell NOS, and TCP/IP fundamentals.

Diploma, Networking Technologies

Fine/Studio Arts, General

Fine Arts