Edwin Lee Email and Phone Number
As an accomplished and seasoned Banker, Edwin brings expertise in customer service, wealth management, and product management in the financial industry. With a strong foundation in these areas, he further elevated his skill set through an Executive MBA journey, specialising in digital banking within the regional landscape.Throughout his Executive MBA program, Edwin gained invaluable insights into the evolving digital banking landscape, acquiring a deep understanding of emerging technologies, industry trends, and best practices. Leveraging this specialised knowledge, he successfully spearheaded and executed key digitisation projects, driving customer acquisition in both domestic and international markets.Drawing upon his comprehensive understanding of retail products, specifically in Cards and Retail Deposits, Edwin seamlessly integrated the principles of digital banking to revolutionise customer experiences and enhance operational efficiency. By strategising, developing, and deploying innovative campaigns and initiatives, he consistently achieved customer primacy while optimising revenue growth.Moreover, Edwin's ability to cultivate strategic alliances and partnerships has proven instrumental in navigating the regional landscape. By forging strong collaborative relationships, he positioned the organisation as a key player in the digital banking, fostering growth and capturing new market opportunities.As an experienced Banker, Edwin brings a wealth of experience, an Executive MBA specialisation in digital banking, and a demonstrated track record of success in customer service, wealth management, product management, and strategic partnerships. With a relentless focus on excellence, he is committed to driving transformative change and delivering exceptional results in the dynamic financial industry.
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Vice President, Transactional Banking Product ManagementHsbcSingapore -
Strategy & Governance, Wpb South Asia And Southeast Asia Chief Of Staff OfficeHsbc Jul 2024 - PresentSingapore- Co-led and supported people and culture initiatives across multiple regions to align with organizational goals and drive positive cultural transformation.- Contributed to the development and execution of the bank's risk map strategy, ensuring comprehensive risk assessment and mitigation.- Supported the formulation and execution of the Asia wealth strategy. -
Vice President, Transactional Banking Product ManagementHsbc Feb 2022 - Jun 2024Singapore- Commercialised HSBC Everyday Global Account and Everyday+ Rewards Programme through campaigns, engagements and activities that aligns with the relevant CVPs.- Strategised the key roadmap customer journey for the respective customer segments using real-time and event-based triggers tools to engage customers.- Proposed competitive product pricing to ensure sustainable franchising and balance building. -
Assistant Vice President, Credit Cards Partnership And Product ManagementHsbc Sep 2019 - Jan 2022Singapore- Managed annual business and marketing budget to achieve profit maximisation.- Managed cards’ portfolio to meet business objectives by ensuring Y-O-Y growth in sales and customer engagements.- Established strategic alliances (Local and Regional) to increase card usage, brand awareness and product visibility.- Led notable campaigns such as Lunar New Year, Spring, Mid-Year, Mid-Autumn and HSBC WOW on Weekend.- Collaborated with key stakeholders across Retail Bank, Digital, Marketing, Technology, Decision Science, Compliance and Legal teams to deliver the relevant business activities.- Initiated and developed new UI and UX for cards usage microsite.- Streamlined various BAUs processes for customer engagement and customer journey- Assessed the effectiveness of the current strategic partners for renewal decision-making.- Established more than 50 partnerships across different categories like dining, travel, leisure and retail.- Developed customised journeys for domestic and international customers to engage with campaigns and triggers to increase activity level and primacy. -
Assistant Manager, Deposits & Payments Product ManagementCimb Singapore Mar 2019 - Sep 2019Singapore-Led key digitisation strategies to digitise CASA and FD acquisition to achieve straight-through banking objectives. - Identified, strategised and developed appropriate tactical campaigns and engagements to drive customer acquisitions and deposit balances.- Strategised and launched below-the-line campaigns and customer engagement to win back detracting customers as part of the anti-attrition strategy.- Commercialised CIMB FastSaver through strategic alliances with key partners like “Sompo Insurance, Lazada, Pratunam Group and Chan Brothers” and above-the-line campaigns such as CIMB FastSaver Travel Draw.- Analysed market trends using internal and external data to ensure sustainable competitive advantage through appropriate pricing against competitors.- Developed customer journey via moment mapping to identify pockets of opportunities to cross-sell and up-sell customers to increase product holdings and primacy.- Managed deposits P&L to achieve top-down financial objectives.- Developed materials for products and campaigns training/briefing to new and existing staff. -
Executive, Deposits & Payments Product ManagementCimb Singapore Jul 2016 - Mar 2019Singapore -
Analyst, Customer Journey For Cards And Unsecured LendingDbs Bank Jun 2014 - Jun 2016Singapore- Provided tailored customer service for DBS Treasures and Private Banking individuals.- Achieved desired SLA through effective communications and first call resolution. -
Officer, Cash Management And Global Fx & PaymentsDeutsche Bank Jul 2013 - Jun 2014Singapore- Processed daily inwards and outwards transfers, including FX and high-value payments.- Collaborated with various business units to provide support for corporate clients.- Prepared MAS and audit trail reports for daily submission. -
Wealth Management AdvisorPrudential Assurance Company Singapore Jan 2012 - Jul 2013Singapore- Developed financial strategies to establish financial goals, matching goals to the client's situation by gathering information to formulate the appropriate financial plans through a needs-based approach.
Edwin Lee Education Details
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Merit -
Second Upper Class -
Singapore College Of InsuranceModule 5, Module 9, Module 9A, Health Insurance -
Republic PolytechnicLife Science -
City College SingaporeGce O' Level -
Montfort SecondaryGce N' Level
Frequently Asked Questions about Edwin Lee
What company does Edwin Lee work for?
Edwin Lee works for Hsbc
What is Edwin Lee's role at the current company?
Edwin Lee's current role is Vice President, Transactional Banking Product Management.
What schools did Edwin Lee attend?
Edwin Lee attended University Of Birmingham, Loughborough University, Singapore College Of Insurance, Republic Polytechnic, City College Singapore, Montfort Secondary.
Who are Edwin Lee's colleagues?
Edwin Lee's colleagues are Maricel Canor, Esra Adanir, Trupti Jadhav, Eneya Mathu Raja, Talasu Aiswarya Patro, Sasikumar D, Rebeca Lendech Vega.
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