Edwin Manabat Email & Phone Number

Central Luzon, Philippines

Cloudstaff

Handled Training, QA, Operations of the Call Center, Coaching Mentoring. Open communication with Australian Counterparts from different states. Directly reporting to the CEO and Global Operations Manager. Focused mainly on the Appointment Setting Operations to generate sales for the company.

Clarkfield, Philippines

Established the company with the CEO. Handled operations and growth of the company. Facilitate multiple campaigns simultaneously such as Appointment setting, Quality Analyst, Sales, and ran surveys for Australian companies. Initiated back office campaign of the company such as property management, accounting, VA roles, etc.

Philippines

iVirtually Inc. envisions to be a community of highly inspired people working together to deliver value- added services and to be the best locally and globally. We are a Philippine based organization that provides infinite amount of services to our clients and equally doing the same thing for our team.

SM Clark Philippines

Reports directly to the CEO, and Chairman of the Board of Directors to give frequent updatesand for guidance purposes.Leads the different units and teams in driving and achieving the company’s vision-mission andgoals.Leads the different teams in identifying strategic objectives, key result areas, and keyperformance indicators.Leads and coordinates the.

Business Center 6, Philexcel, Clark Freeport Zone

Customer Focus, Customer Service, Verbal Communication, Informing Others, Process Improvement, Problem Solving, People Skills, Teamwork, People Management, Managing Processes, Emphasizing Excellence, Implementing call center strategies and operations; improving systems and processes; managing staff.Determines call center operational strategies by.

Unit 2 Philexcel Business Center CDC Zone, Pampanga 2009

• Manages overall operations in the production area.
• Handles all campaigns/accounts in the call center(Charity, Sales, Appointment Setting, etc.).
• Manages whole call center, production operation and direct activities for the achievement of targets and goals; manages the overall performance and analysis of existing lists and programs.
• Manages and motivates Team Leaders to meet client performance target.
• Personally prepares, handles and facilitates training for new and existing accounts from hiring, system training to managing daily activities and production.
• Manages Quality Assurance team and prepares QA monitoring sheet for daily evaluation and mentoring.

• Manages the overall operations of the Business Center by establishing and implementing management programs that monitors and controls all reports, sales activities, after sales servicing of the Business Centers to.
• Provides daily management and leadership to a team of sales of Business Center operation to achieve planned target Promotes Sun's products and services to existing and target clients by highlighting its benefits and.
• Sets appropriate directions and work standards to the team based on Business Center Policies and Procedures towards achieving company objectives.Plans, prioritizes and delegates tasks efficiently and reliably to carry.
• Monitors and plans the performance, assignments and hiring of direct reports to ensure commitment, consistency and reliability in their work.
• Manages human relations within the Business center to ensure work is distributed equitably, people work efficiency and harmony.
• Holds accountable for inventory, cash, and overall security and maintenance of the Business Center.

Beverly Place, Mexico, Pampanga

• Responsible for the overall operations of the call center.
• Improves skills of existing staff through training, coaching and mentoring programs.
• Develops team that effectively supports client programs, products and services.
• Leads workflow distribution and floor management to ensure customer service levels are satisfied
• Maintains service, talk/wrap time, data to both client and consumer satisfaction levels.
• Establishes performance goal to meet efficiency levels, sales target and quality assurance standards for a superior customer service and high performance.

Digitel Philippines Balagtas, Bulacan

• Mentors and train supervisors and phone agents in providing assistance to SUN Cellular Subscribers with regards to SUN features and services.
• Monitors work progress through CMS reports such as AUX time, Productivity, Holding Time, assuring that production and customer satisfaction goals are exceeded.

Philexcel Business Park, CDC Zone, Pampanga

• Reports directly to the CEO for work progress of technical equipment.
• Negotiates procurement of computer facilities and office setup.
• Responsible in forming the operations team.

Clark Development Corporation Zone, Pampanga

• Mentors and trains technical support representative in providing assistance to AOL members regarding AOL functions and services.
• Monitors work progress through mail and chat statistics, transaction length and idle time.
• Evaluates mail production of every consultant, and provided action items for improvement.

Jayvi Bldg. F. Tanedo, Tarlac City

• Manages inventory of tapes and food supply.
• Provides cash float, maintains effective communication with suppliers for a faster and better service.
• Voted as the first PRESIDENT of TARLAC PROVINCIAL VIDEO OWNERS' ASSOCIATION, which was recognized by the VIDEOGRAM REGULATORY BOARD under the Office of the President of the Philippines.

Quezon City, Philippines

• Provides marketing strategy plans.
• Imposes disciplinary measures and provides motivation to employees.
• Responsible for the day-to-day operations in maintaining the store, inventory and employees.
• Assists in cashiering, selling, and employee shifts.
• Maintains cash control fund for store operation.
• Meets daily with Top Management on development and update reports.

Bachelor Of Science (B.S.), Business Administration

COMMERCE BUSINESS ADMINISTRATION accredited by International Consultants of Delaware

Bachelor Of Science In Business Administration