• Monitoring of data center trough DCIM software , critical infrastructure components and support of the production andnon-production environments for promptly response of critical systems, alerts, alarms, incidents, diagnostic and resolutionissues. Generation of monthly reports on environmental and electrical conditions.• Case management through tickets, updating, monitoring, closing and reporting, complying with SLA’s.• First level remote hands support, backup execution, remote monitoring of IT services at national level, incident escalation,change of magnetic media and IT equipment management (Routers, Switches, Firewalls, servers).• Monitoring and troubleshooting of generator sets (generators, UPS, electrical transformers, electrical substation, electricalpanels), refrigeration equipment (Chiller’s and CRAH), support in logistic processes and CCTV management.• PCI-DSS reporting, personnel access management, customer service, physical access control administration.

• First level remote hands service on IT equipment (switches, routers, servers, firewalls, storage) such as installation, support,detection and troubleshooting.• Structured cabling laying and certification, electrical circuit monitoring, reporting, magnetic media exchange and layoutdevelopment.