System Administrator
CurrentDevelop and maintain documentation for digital processes and guidelines, facilitating consistent and effective use of technology across the organization.Manage and monitor mobile devices across all ALDI locations using Ivanti Neurons MDM to deploy configurations, applications, and compliance policies, ensuring operational consistency and security standards are met.Provide technical support for iPads, iPhones, and almex devices through a ticketing system in ServiceNow, assisting both store personnel and corporate officials with troubleshooting and device management.Oversee mobile device provisioning and rights management using Apple Business Manager, ensuring all devices are correctly configured and Connected to the necessary servers.Coordinate with Verizon to order and distribute mobile devices to meet store needs, including handling replacements and managing additional orders for curbside service implementations.Collaborate with IT and business teams to enhance digital workflows and increase efficiency across various platforms, contributing to digital transformation initiatives.Analyze user feedback and usage data to recommend upgrades or changes to digital services, aligning with user needs and business objectives.
