Edwin Baez Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Greater Chicago Area

Chicago, Illinois, United States

-Pre-sales Engineer and Microsoft 365 solutions architect-Lead projects, provide oversight, and serve as an escalation point for internal project consultants and Clients-Engage with various Client stakeholders, including C-Level, middle management, technical internal specialists, and end users where appropriate to analyze, understand, and respond to concerns-Drive Cloud adoption and digital transformation through Microsoft 365-Design and review standards for the project phases-Develop and maintain project deliverables-Process improvement for project implementations-Project work in On-premises infrastructure, Microsoft 365, and Google Workspace-Perform email migrations for various scenarios (Tenant to Tenant, Google to Microsoft, Hosted, On-premises)-Implement Entra ID (Azure AD) and Microsoft Defender security solutions-Train and mentor junior consultants on Microsoft solutions and best practices

Greater Chicago Area

Chicago, Illinois

Chicago, Il

Chicago, Il

-Works directly with the Information Technology Operations Director in the execution of systems development projects.-Manages assigned projects and programmatic components to deliver services in accordance with established objectives.-Provides internal tier-3 support for service operations team and facilitates cross-training for information systems related tasks and responsibilities.-Assists with documentation of procedures and standards related to network hardware and software acquisition, use, support, and security. -Provides investigation, diagnostic testing and break/fix resolution of system, hardware, software and infrastructure.-Acts as primary technical liaison between IT Department and healthcare programs to meet technology needs consistent with organizational objectives.Supervisory Responsibilities:-Responsible for the management, oversight, and development of the tier 2 Service Operations team.-Provide leadership, guidance, team direction, problem resolution and accountability for the performance of junior administrators and/or technical support staff.

Chicago, Il

-Execute daily operations to include network account management, network monitoring, and network backups-Operate SolarWinds Orion in order to monitor the performance of computer systems and networks, and to coordinate computer network access and use-Administration of network services to include DHCP, DNS, Print Services, and access to network resources-Administration of virtualization applications VMWare View and vSphere-Administration of Citrix XenApp 6.5-Responsible for Tier 2 and Tier 3 level support for Help Desk-Train and manage Technical Support Specialists in network operations, facilitating growth and achieving significant improvements in overall team productivity-Planned, coordinated, and implemented Kaspersky Anti-Virus in order to protect cooperate data and systems-Researched and implemented new software solutions to include ManageEngine Password Manager and ManageEngine AD Self-Service-Recommend changes to improve systems and network configurations, and determined hardware and software requirements related to such changes

Uss John C. Stennis - Cvn 74

-Supervised and trained 5 junior network administrators responsible for administering, optimizing, and supporting internal LAN infrastructures consisting of native Windows 2000 Active Directory domains over 2 Local Area Networks that are composed of over 6,500 users, 1,500 workstations, 20 servers, 36 Alcatel switches, and 2 Cisco Routers-Administered 4 Microsoft Exchange 2000 Servers, containing over 6,500 user mailboxes across 2 Local Area Networks-Implemented mailbox limits, load balancing, monitored and optimized Exchange Server performance, administered 2 mail connectors off-site, public folder management, as well as Disaster Recovery-Configured and managed all network routers and switches to provide optimized connectivity, security and reliability to end users-Managed all security aspects of the network to include the installation and implementation of service packs/hot fixes on servers and workstations, the detection and removal of all unauthorized files, software, and hardware devices, and management of bandwidth usage

Bachelor’S Degree, Network Communications And Management

Education record

Activities and Societies: Cyber Service, an after school non-profit computer club that fixed and donated used computers to the community..