-Pre-sales Engineer and Microsoft 365 solutions architect-Lead projects, provide oversight, and serve as an escalation point for internal project consultants and Clients-Engage with various Client stakeholders, including C-Level, middle management, technical internal specialists, and end users where appropriate to analyze, understand, and respond to concerns-Drive Cloud adoption and digital transformation through Microsoft 365-Design and review standards for the project phases-Develop and maintain project deliverables-Process improvement for project implementations-Project work in On-premises infrastructure, Microsoft 365, and Google Workspace-Perform email migrations for various scenarios (Tenant to Tenant, Google to Microsoft, Hosted, On-premises)-Implement Entra ID (Azure AD) and Microsoft Defender security solutions-Train and mentor junior consultants on Microsoft solutions and best practices

-Works directly with the Information Technology Operations Director in the execution of systems development projects.-Manages assigned projects and programmatic components to deliver services in accordance with established objectives.-Provides internal tier-3 support for service operations team and facilitates cross-training for information systems related tasks and responsibilities.-Assists with documentation of procedures and standards related to network hardware and software acquisition, use, support, and security. -Provides investigation, diagnostic testing and break/fix resolution of system, hardware, software and infrastructure.-Acts as primary technical liaison between IT Department and healthcare programs to meet technology needs consistent with organizational objectives.Supervisory Responsibilities:-Responsible for the management, oversight, and development of the tier 2 Service Operations team.-Provide leadership, guidance, team direction, problem resolution and accountability for the performance of junior administrators and/or technical support staff.

-Execute daily operations to include network account management, network monitoring, and network backups-Operate SolarWinds Orion in order to monitor the performance of computer systems and networks, and to coordinate computer network access and use-Administration of network services to include DHCP, DNS, Print Services, and access to network resources-Administration of virtualization applications VMWare View and vSphere-Administration of Citrix XenApp 6.5-Responsible for Tier 2 and Tier 3 level support for Help Desk-Train and manage Technical Support Specialists in network operations, facilitating growth and achieving significant improvements in overall team productivity-Planned, coordinated, and implemented Kaspersky Anti-Virus in order to protect cooperate data and systems-Researched and implemented new software solutions to include ManageEngine Password Manager and ManageEngine AD Self-Service-Recommend changes to improve systems and network configurations, and determined hardware and software requirements related to such changes

-Supervised and trained 5 junior network administrators responsible for administering, optimizing, and supporting internal LAN infrastructures consisting of native Windows 2000 Active Directory domains over 2 Local Area Networks that are composed of over 6,500 users, 1,500 workstations, 20 servers, 36 Alcatel switches, and 2 Cisco Routers-Administered 4 Microsoft Exchange 2000 Servers, containing over 6,500 user mailboxes across 2 Local Area Networks-Implemented mailbox limits, load balancing, monitored and optimized Exchange Server performance, administered 2 mail connectors off-site, public folder management, as well as Disaster Recovery-Configured and managed all network routers and switches to provide optimized connectivity, security and reliability to end users-Managed all security aspects of the network to include the installation and implementation of service packs/hot fixes on servers and workstations, the detection and removal of all unauthorized files, software, and hardware devices, and management of bandwidth usage