Edwin Flores Email & Phone Number

Edwin Flores is a Information Technology Client Service Analyst at The Jefferson, Washington, DC at The Jefferson, Washington, DC. He possess expertise in customer service, troubleshooting, technical support, hospitality industry, printer support and 15 more skills. He is proficient in English and Spanish.

Listed skills include Customer Service, Troubleshooting, Technical Support, Hospitality Industry, and 16 others.

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  Information Technology Client Service Analyst

  The Jefferson, Washington, Dc

  Jan 2018 - Present - Washington, District Of Columbia, United States

  • First point of contact for guest and staff members requiring technical assistance via email, phone, and through remote software• Build & implement workstations for staff members in accordance to their department needs; Accounting, Executive, Engineering, Food & Beverage, Front Office, Sales, Reservations• Service all copiers, printers & peripheral devices such as credit card pin pads, room/staff key makers, etc. • Assist network administrators with projects such as new server implementation, firewall, and wireless controller upgrades• Troubleshoot level 1 networking problems such as; loss of internet, IP conflicts, IP exhaustions, or statically assigning or creating a DHCP reservation for workstations• Build vendor relationships with companies like Oracle to maintain the hotel’s Point of Sales (MICROS) and Property Management Systems (Opera)• Develop training manuals for managers for in-house applications; Delphi, HotSOS, MICROS, SmartCube, SONOS• Monitor and maintain inventory of laptops, mobile phones, workstations & tablets