Edwin Paul Email and Phone Number
Edwin Paul work email
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Edwin Paul personal email
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Over 20+ years of experience managing Business Process Services enabling Contact Center setup in multiple regions, Accelerating Sales, Driving CX while keeping costs down and Client Relationship with end to end management of customer life cycle. Identifying customer's contact channel requirements, pain points and focus areas by conducting detailed discussions/meetings with customers, functional users and process owners. Driving change through Digital Solutions, Automation and Analytics to improve efficiency. Expertise/Specialist: Retail, CPG, Travel, Logistics and Hospitality domain expertiseAccelerating Sales; Client Relationship ManagementService Delivery; Account Management; PnL ManagementStrategic planning; Operational improvements
Tech Mahindra
View- Website:
- techmahindra.com
- Employees:
- 147848
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Vp - Retail, Cpg, Travel, Logistics And Hospitality (Bps)Tech MahindraEden Prairie, Mn, Us
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Vp - Retail, Cpg, Travel, Logistics & Hospitality (Bps)Tech Mahindra Aug 2022 - PresentPune, Maharashtra, In- Leading business development efforts for Retail, CPG, Travel, Logistics and Hospitality- Accomplished leader with expertise in driving revenue growth and building successful client relationships - Trusted advisor for our clientele and helping align solutions with their business objectives - Passionate about leveraging AI-enabled automation strategies to streamline workflows, enhance productivity and achieve cost savings- Strong focus on client success, business growth and innovation
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Client Partner - RetailTech Mahindra Aug 2018 - Jun 2023Pune, Maharashtra, In
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Associate Operations Head/Site HeadTech Mahindra Jan 2016 - Jul 2018Pune, Maharashtra, In- Site Head (Cebu - 3 Delivery Centers) - Retail Operations Management (All Channels)- Client Relationship management- Premium Tech Support Delivery- Development of Global Strategy- Profitability management
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Service Delivery LeaderVcustomer (A Tech Mahindra Company) Jul 2013 - Dec 2015- Site Head (Cebu)- End to End Client management- Responsible for delivery out of multiple locations including US- PnL- Value added Services
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Manager - Program ManagementVcustomer Jul 2011 - Jun 2013- Site Manager- End to end Client management- Service Delivery- Value Added Services- PnL
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Am - Program ManagementVcustomer Jul 2009 - Jun 2011Kirkland, Washington, Us Owning all client communications Value added services Cost management Business contingency plan implementations Providing staffing solutions Working closely with Analytics group, WFM, Service delivery, Training team and Business productivity group to meet client expectations -
Assistant Manager - OperationsVcustomer Jul 2008 - Jun 2009Kirkland, Washington, UsManaged a program with over 300 associates Planning and implementing ramp season for seasonal clientLaunched Work @ Home concept for a Data Entry ProjectLaunched Operations in our new site; Involved in handling a new project post implementation phaseManaging two programs at the same time with combined headcount of over 150 associatesImplemented different incentive processes to drive performance through Performance Measurement Index
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Group Leader - OperationsVcustomer Jul 2007 - Jun 2008Kirkland, Washington, UsImparting cross training of Process Associates to optimize efficiencyDeveloping quality monitoring form to measure performance effectivenessResponsible for resolving customer complaints on performanceTrend analysis to identify defects and plan prevention measuresDeveloped E-learning contents for voice and data entry programs
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Team Leader - OperationsVcustomer Oct 2004 - Jun 2007Kirkland, Washington, UsOwned shift briefings to ensure process understanding by all associatesResponsible for coaching, developing and supervising a group of associatesInvolved in calibration sessions with client for better understanding of productPlanning, implementing and identifying performers for Rewards and RecognitionInvolved in training several batches on process and productInvolved in transitioning a retail program to New site (Pune) from Delhi
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Quality AssuranceVcustomer Aug 2004 - Sep 2004Kirkland, Washington, Us
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Customer Care ExecutiveVcustomer Mar 2003 - Jul 2004Kirkland, Washington, Us
Edwin Paul Skills
Edwin Paul Education Details
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Delhi UniversityCommerce
Frequently Asked Questions about Edwin Paul
What company does Edwin Paul work for?
Edwin Paul works for Tech Mahindra
What is Edwin Paul's role at the current company?
Edwin Paul's current role is VP - Retail, CPG, Travel, Logistics and Hospitality (BPS).
What is Edwin Paul's email address?
Edwin Paul's email address is ed****@****hoo.com
What schools did Edwin Paul attend?
Edwin Paul attended Delhi University.
What skills is Edwin Paul known for?
Edwin Paul has skills like Leadership, Six Sigma, Bpo, Employee Engagement, Business Process Outsourcing, Itil, Business Analysis, Resource Management, Vendor Management, Team Management, Process Improvement, Customer Relationship Management.
Who are Edwin Paul's colleagues?
Edwin Paul's colleagues are Monica Gowda, Jogala Gopal, Fray Marlin, Xpressmail Gmail, Akihiko Ohno, Anass Tijani, Sowmya Narayanasetty.
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