Edwin Poot Email & Phone Number

South Holland, Netherlands

Rotterdam, Zuid-Holland, Nederland

Concentrix Corporation (Nasdaq: CNXC), is a leading technology-enabled global business services company. Every day, from more than 70+ countries and across 6 continents, our 440,000+ game changers help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. We are Different by Design. Visit concentrix.com to learn more.

Zoetermeer

Webhelp Nederland, formerly known as SNT, is part of the Webhelp Group. We believe that creating a better customer experience delivers improved revenues, reduced costs and more loyal customers. That's why our clients trust us to deliver excellent experiences to their customers. Established in 1985, we grew to more than 5000 people with 12 contact centres in The Netherlands and 2 in Suriname, before being acquired by Webhelp, one of the leading customer relationship management organisations in Europe. We create and deliver bespoke end-to-end customer experience solutions, which are designed to address the unique challenges and objectives of our client partners. As part of the Webhelp Group we can provide enhanced multichannel services and international capabilities to our customers. Our roots are deep in voice communications; providing outsourced customer service, sales and receivables services. We've built on this background to become a robust multichannel customer experience provider. Our agile structure is designed to provide the right solution, at the right time through skilled and specialist teams.

Parijs, Île-De-France, Frankrijk

Member of the projectteam to migrate and integrate the IT environment of Webhelp Deutschland into the IT organisation of the Webhelp Group

Zoetermeer

SNT is one of the largest service providers in the Netherlands in the field of multi-channel customer contacts. We are also the country's longest serving Contact Center organisation. Our aim is to ensure that our clients can effectively build and maintain contact with their customers. Thanks to our many years of experience, we know exactly how to optimise the contact value per customer segment based on the business objectives of our clients. If your aim is to find the balance between costs and customer satisfaction, generate income on incoming customer contact, or intensify the conversion of telemarketing contacts, SNT is the experienced partner you are looking for.SNT works for large insurance companies, various consumer A-brands, banks, IT, Telecom companies and internet service providers. We are regularly called in to help run government campaigns and municipal projects. We work in a result-oriented way so that we can meet the wishes of our customers in the area of cost control, churn reduction and sales.

Zoetermeer

Zoetermeer

Zoetermeer

Responsible for programming and maintaining of the telephonysystems within SNT

Zoetermeer

Parttime senior agent and teamleider for several customers, during study

Zoetermeer

During my study I have worked in a big supermarket (5000 m2) as parttime employee, mostly in the weekends. I was assistant to the chief of the Food department

Post-Hbo, Social Media Strategy

Masterclass (Post-HBO) about how to use social media more effectively for work and private

Certificate, German Language

Intensive language training of one week to have a better understanding and knowledge of the German Language

Certified, Project Management Prince2

Certified, Itil Foundation

Successful Finished, Communication Interaction Managementskills Training (Kim/Nl)

Improve the knowledge of myself and look to skills of others

All, It, Networking, Management, Projects

Avaya IVR Training (Avaya) Avaya basic configuration (Newtel Essence) Cisco Bootcamp CCNA(INCD&INTRO) (BVO) COPC High Performance.

Accomplish A Bachelor Degree In It Management, Hbo-Informatica, Management

Accomplish a master degree in IT management

Bachelor, Heao Bedrijfseconomie

Did my traineeship in Torùn, Poland

Graduated, Havo

Secondary school

Successful Finished, Grammar School