Edwin Schukking

Edwin Schukking Email and Phone Number

Full Service Support Systems Consultant via Connexie @ Connexie
tilburg, noord-brabant, netherlands
Edwin Schukking's Location
The Randstad, Netherlands, Netherlands
Edwin Schukking's Contact Details

Edwin Schukking work email

Edwin Schukking personal email

About Edwin Schukking

Edwin Schukking is a Full Service Support Systems Consultant via Connexie at Connexie. He possess expertise in online research, market research, quantitative research, advertising research, marketing research and 20 more skills. He is proficient in Dutch and English. Colleagues describe him as "Edwin has helped put in place a customer care service for a multi-country project. His knowledge of the tools, know-how and pedagogy have been crucial in setting us on the right track and developing good practices. The training he gave and the constant advisory made sure our team and agents became fast and deeply anointed with the tools and were quickly ready to jump into action. His foresight and pro-activeness have allowed us to address problems before they even occurred. We are deeply… Show more" and "Edwin is an excellent and highly skilled manager. His proficiency of the software and office protocol is at an expert level. He is always willing to help any member of the team with any issue they are having and provide a reliable and useful solution. With Edwin's management I am confident that our office will continue to reach new heights of productivity in a manner that is dynamic and constructive."

Edwin Schukking's Current Company Details
Connexie

Connexie

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Full Service Support Systems Consultant via Connexie
tilburg, noord-brabant, netherlands
Website:
connexie.net
Employees:
30
Edwin Schukking Work Experience Details
  • Connexie
    Full Service Support Systems Consultant
    Connexie May 2020 - Present
    Amsterdam, North Holland, Netherlands
    Via the payroll company Connexie I provide businesses my expertise in setting up and managing online support for both businesses and consumers alike.
  • Lightspeed Research
    Director, Global Member Services
    Lightspeed Research Jan 2013 - Feb 2020
    Amsterdam Area, Netherlands
    * Efficiently leading global running of Member Services team (30-40 team members), including sourcing equipment, effective resource planning and implementing customer service strategies and operations on global level* Effectively carrying out needs assessments and performance reviews with senior staff in AMS, APAC and EMEA region* Setting and monitoring clear performance targets for speed, efficiency, and quality on global level* Ensuring all relevant communications, records and data are updated and recorded* Liaising with third parties on behalf of Member Services to gather information to swiftly resolve larger issues* Handling the most complex customer complaints or enquiries* Mentoring, motivating and retaining staff
  • Lightspeed Research
    Director Panel Support Emea
    Lightspeed Research Feb 2011 - Jan 2013
    Director of Lightspeed EMEA Panel Support (15-20 employees): responsible for online panel support in Europe, Middle East and French Canada.
  • Lightspeed Research
    Manager Panel Support Emea
    Lightspeed Research Apr 2007 - Feb 2011
    Manager of Support Team (15-20 employees): responsible for panel support in 11 European countries and French Canada.
  • Tns Eap
    Panel Team Operator
    Tns Eap Jan 2006 - Mar 2007
    Coordinating TNS EAP Support Team (15-20 employees): responsible for panel support in 11 European countries and French Canada; responsible for feasibility checks on online projects in EMEA; Panel Communication; Recruitment Reporting
  • Tns Eap
    Client Service Executive
    Tns Eap May 2005 - Dec 2005
    Amsterdam Area, Netherlands
    Responsible for the pricing of incoming projects.
  • Tns Nipo
    Cati Interviewer
    Tns Nipo 2003 - 2005
  • Meertens Instituut
    Nva Researcher
    Meertens Instituut Sep 1999 - Dec 2002

Edwin Schukking Skills

Online Research Market Research Quantitative Research Advertising Research Marketing Research Consumer Behaviour Customer Satisfaction Customer Insight Customer Service Team Leadership Survey Design Customer Support Multi Cultural Team Management Customer Engagement Cross Functional Team Building Confirmit Focus Groups Questionnaires Procedure Manuals Instructional Manuals Multi Language Consumer Behavior Data Analysis Management Questionnaire Design

Edwin Schukking Education Details

Frequently Asked Questions about Edwin Schukking

What company does Edwin Schukking work for?

Edwin Schukking works for Connexie

What is Edwin Schukking's role at the current company?

Edwin Schukking's current role is Full Service Support Systems Consultant via Connexie.

What is Edwin Schukking's email address?

Edwin Schukking's email address is ed****@****rch.com

What schools did Edwin Schukking attend?

Edwin Schukking attended Universiteit Van Amsterdam.

What skills is Edwin Schukking known for?

Edwin Schukking has skills like Online Research, Market Research, Quantitative Research, Advertising Research, Marketing Research, Consumer Behaviour, Customer Satisfaction, Customer Insight, Customer Service, Team Leadership, Survey Design, Customer Support.

Who are Edwin Schukking's colleagues?

Edwin Schukking's colleagues are Joris Kleinsman, Majorie Van Der Putten, Tijl De Veer, Audrey Schenkels, John Schoonaard, Desiree Que, Mila Jansen.

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