Operations Manager
CurrentOperations Manager with a cluster overseeing 14 Z service stations in central Auckland. Overseeing operations in terms of wet & dry stock management. Gross & Net profit control through analysis of reports. The control of back office systems and the development and implementation of procedures.Cluster expert for new front and back office system. Conducting safety and store presentation audits on a monthly basis. Achievements:Project Manager -: Ran system conversion from G5 to TQ and controlling new front and back office computer software across the cluster. These are front and back office systems for point of sale, stock control and admin systems.Developed and implemented a dashboard to measure KPI’s of individual sites. This lead to a clear understanding of shortfalls in KPI’s. Defined and outlined all procedures for site leaders with regard to daily, weekly and monthly activities and tasks. Overseen the usage of bake sheets that lead to a 15 to 20% reduction in wastageThrough follow up and leading corrective actions, Sites continuously scored above 93% on food and safety Audits.Leading processes such as the implementation of the new ordering system: ‘Demand Forecast” to eliminate human errors and make use of technology to reduce unnecessary stock holding.Developed and implemented new categories and stock locations for all products over 14 sites to simplify stock management Successfully managed the control of RRP and MRP to ensure maximum margin.Developed, implemented and managed a stock take system which categorized all departments on a daily, weekly and monthly timetable.