Edwin Poon Email & Phone Number

Toronto, Ontario, Canada

• Managed IT security protocols and processes in accordance with SOC2 compliance standards, ensuring the confidentiality, integrity, and availability of sensitive data
• Orchestrated the smooth transition of Dynamics GP customers to WebSan Solutions Inc, ensuring secure data migration and maintaining SOC2 security standards.
• Recognized as the go-to expert for technical support, specializing in resolving complex system and security issues, particularly in database management and role-based access.
• Managed diverse Dynamics GP environments, optimizing SQL Server performance, and implementing robust security measures to protect database integrity and prevent unauthorized access.
• Led system upgrades and migrations, ensuring secure transitions and maintaining strict data integrity throughout the process.
• Played a key role in all Dynamics GP upgrades within the hosted environment, focusing on security enhancements.

• Customized Microsoft Dynamics GP modules and integrated third-party products with advanced features, adhering to security best practices to ensure no additional risks were introduced to the environment.
• Enhanced Dynamics GP security through timely application of the latest security patches and updates, while implementing role-based access control to restrict user permissions based on their roles and responsibilities.
• Managed GP environments within Azure tenants and on-premises, ensuring seamless functionality while adhering to CIS security best practices.
• Developed custom reports and implemented GP workflows, specializing in SSRS, Power BI, and data security.
• Resolved complex system issues, emphasizing data security, integrity, and preservation.
• Led system upgrades and migrations, including SQL upgrades, ensuring secure data handling and integrity.

• Managed Symantec Antivirus and Symantec Endpoint Protection
• Implemented, managed, supported, patched, and upgraded corporate and financial applications, ensuring secure system integration.
• Served as a Subject Matter Expert (SME) for key applications, providing in-depth knowledge and security insights.
• Developed and published impactful BI reports, using advanced tools such as Qlikview, SSRS, Crystal Reports, and Excel, with a focus on data security.
• Engineered integrations using sophisticated tools like Integration Manager and SmartConnect, meeting diverse project demands with secure and efficient solutions.
• Played a pivotal role in system audits, adhering to ITIL best practices, incident management, change management, and SOX compliance.

• Handling escalations provided by Level I & II - Technical Support Specialists
• Managing and maintaining the Antivirus software across the company such as Symantec Antivirus
• Administrating and maintaining the new Service Desk software such as Altiris, Remedy
• Maintaining the software database and library for all licensed software

• Providing exceptional customer service and support for all incoming support calls
• Providing desktop support for all internal employees for all hardware and software issues
• Closing an average of 30 tickets daily.
• Providing after hour support

Management Information Systems, General

Diploma, Computer Engineering Technology

Certificate, Art Fundamentals