Edwin Poon Email & Phone Number

Toronto, Ontario, Canada

• Managed IT security protocols and processes in accordance with SOC2 compliance standards, ensuring the confidentiality, integrity, and availability of sensitive data• Orchestrated the smooth transition of Dynamics GP customers to WebSan Solutions Inc, ensuring secure data migration and maintaining SOC2 security standards.• Recognized as the go-to expert for technical support, specializing in resolving complex system and security issues, particularly in database management and role-based access.• Managed diverse Dynamics GP environments, optimizing SQL Server performance, and implementing robust security measures to protect database integrity and prevent unauthorized access.• Led system upgrades and migrations, ensuring secure transitions and maintaining strict data integrity throughout the process.• Played a key role in all Dynamics GP upgrades within the hosted environment, focusing on security enhancements.• Managed and supported hosted servers, addressing customer IT audit inquiries to ensure SOC2 compliance and transparency.• Provided expert guidance on the latest Microsoft Dynamics GP updates, industry best practices, and security protocols.• Enhanced SQL and System security by conducting regular vulnerability assessments and implementing patches to mitigate potential threats.

• Customized Microsoft Dynamics GP modules and integrated third-party products with advanced features, adhering to security best practices to ensure no additional risks were introduced to the environment.• Enhanced Dynamics GP security through timely application of the latest security patches and updates, while implementing role-based access control to restrict user permissions based on their roles and responsibilities.• Managed GP environments within Azure tenants and on-premises, ensuring seamless functionality while adhering to CIS security best practices.• Developed custom reports and implemented GP workflows, specializing in SSRS, Power BI, and data security.• Resolved complex system issues, emphasizing data security, integrity, and preservation.• Led system upgrades and migrations, including SQL upgrades, ensuring secure data handling and integrity.• Enhanced data security through SQL Transparent Data Encryption (TDE) and optimized SQL Server instances for security.• Conducted user and administrator training sessions for Microsoft Dynamics GP, with a focus on security best practices.• Collaborated closely with senior management to identify and execute essential security patches to address vulnerabilities.• Utilized SQL for data-related issues, data extracts, and data-driven solutions, with a strong focus on SQL Server security, support, and administration.

• Managed Symantec Antivirus and Symantec Endpoint Protection• Implemented, managed, supported, patched, and upgraded corporate and financial applications, ensuring secure system integration.• Served as a Subject Matter Expert (SME) for key applications, providing in-depth knowledge and security insights.• Developed and published impactful BI reports, using advanced tools such as Qlikview, SSRS, Crystal Reports, and Excel, with a focus on data security.• Engineered integrations using sophisticated tools like Integration Manager and SmartConnect, meeting diverse project demands with secure and efficient solutions.• Played a pivotal role in system audits, adhering to ITIL best practices, incident management, change management, and SOX compliance.• Generated monthly/quarterly reports for security reviews, ensuring comprehensive insights for business unit stakeholders, and processed security access changes.• Undertook project management responsibilities for various projects, ensuring secure project execution and coordination.• Acted as a dynamic liaison between technology departments, Service Desk, and Business Unit, fostering streamlined communication and collaboration, with a focus on security.

• Handling escalations provided by Level I & II - Technical Support Specialists• Managing and maintaining the Antivirus software across the company such as Symantec Antivirus • Administrating and maintaining the new Service Desk software such as Altiris, Remedy• Maintaining the software database and library for all licensed software

• Providing exceptional customer service and support for all incoming support calls• Providing desktop support for all internal employees for all hardware and software issues• Closing an average of 30 tickets daily.• Providing after hour support

Management Information Systems, General

Diploma, Computer Engineering Technology

Certificate, Art Fundamentals