* Supervisar y coordinar la entrega de contenido en plataformas VOD y TVE para los canales premium y básicos de NBCU en Latam y Brasil.* Comunicar con afiliados, departamentos internos y proveedores para garantizar la entrega oportuna y correcta de contenido.* Identificar, priorizar y resolver problemas técnicos y operativos, informando a las partes interesadas.* Dirigir el equipo de operaciones no lineales, asegurando la preparación y seguimiento de ofertas para afiliados.* Monitorear y documentar flujos de trabajo, recomendando mejoras para aumentar la eficiencia y proporcionar informes mensuales de cumplimiento.

• Develop, monitor, and analyze reports and dashboards for the Broadcast Center (VOD) area.• Supervise the content of the 37 programmers for budget control and compliance with the monthly forecast.• Receive, audit, and publish VOD content from the different programmers on the Directv Go platform.• Lead the restructuring process of the VOD content upload systems to the Directv Go platform.Achievements:• Managed over 2.5K monthly titles within the platform for an annual total of 18K titles.• I was recognized worldwide as the best employee in the Broadcast Center area in 2021.• I redesigned the distribution of programmers within the area for the continuous improvement of communication channels, processes, and response times.

• Analyze and develop reports and commercial reports for decision making in the area.• Perform the distribution of the monthly forecast in the different business lines to ensure compliance with the Budget.• Design the incentive plan for the sales force according to the data and budget by channel and region.• Follow up on KPIS compliance of the commercial and operational area staff.Achievements:• I was promoted to the position of Senior VOD Analyst in Directv Go.• I obtained recognition for two consecutive years for the implementation of sales forecast tracking projects.• I developed the productivity map achieving an improvement of up to 5 points in sales at a national level.

• Lead the Salesforce system implementation project in the sales area.• Audit sales processes to ensure the correct information traceability.• Generate commission settlements for the sales channels of Large Companies and Financial Companies.• Support sales channels with reporting and monthly tracking of KPIs compliance.Achievements:• Record time implementation of Salesforce system across all sales channels.• Implemented a reporting automation system in Salesforce to track the KPIs of the different areas.• Managed to increase market penetration and sales figures up to 17.5% by leveraging supplier relationships.

• Design service satisfaction surveys to identify customer disconnection intentions.• Lead the de-installation team in complying with the SLAs agreed in the disconnection agreements.• Automate disconnection processes using Excel macros that interacted with the CRM system.• Coordinate the project of a web platform to have 360 tracking of customer services.Achievements:• I was the communication channel between the project area and the corporate customer service area.• I managed to reduce disconnection ticket generation times by 12%.• I led the development of the web platform for connection between customers and Claro's fixed solutions