Responsible for all in-region Professional Services resource planning, active project management and supporting customers in engaging with the right resources to enable full effective utilisation of McAfee products and services

Splunk Inc. (NASDAQ: SPLK) was founded to pursue a disruptive new vision: make machine data accessible, usable and valuable to everyone. Machine data is one of the fastest growing and most valuable parts of big data -- generated by every component of IT infrastructures, applications, mobile devices, website clickstreams, social data, sensors and more.Splunk is the leading software platform for machine data that enables customers to gain real-time Operational Intelligence. Our company's mission is to address the challenges and opportunities of managing massive streams of machine-generated big data. More than three quarters of the Fortune 100 and thousands of enterprises, universities, government agencies and service providers use Splunk software to harness the power of their machine data for application management, IT operations, security, web intelligence, customer and business analytics and more.Splunk helps customers solve problems in ways they could never dream before. With Splunk, all you need is a browser and your imagination.Customer Success Management or "CSM" can best be described in ITIL terms and is the equivalent of the BRM “Business Relationship Manager” A CSM’s primary concern is customer satisfaction, building relationships and driving discussions within the business around the topic of “How are we (Splunk) doing in supporting you (the Client) in delivering your business outcomes and remaining competitive?”The CSM is engaged in a collaborative act of value co-creation with the business / client and is the clients primary point of escalation and communication over the “life time” of the relationship.

PRINCE2 certified. Manage large HPC and storage installations throughout Northern Europe from the proposal stage until final customer acceptance and beyond. Planning of internal resources and coordinate partner efforts. Owning customer communication throughout the project as well and internal progress reporting.

Main PS coordinator for the proposal and execution of PS projects and solutions. Active in the full life-cycle of the engagements, including involvement in opportunity qualification, proposal development, project scope and project management.

Responsible for technical and management escalations within EMEA with a team of 8 highly qualified technical specialists

Responsible for (amongst others) the following activities within the EMEA Technology Solutions organisation (Customer Service and Professional Services)

Responsible for managing IT/ICT projects within the EMEA Customer Service organisation

Responsible for IS systems for all Customer Service offices in EMEA (Europe, Middle East & Africa). Consultancy role for business processes. The EMEA service revenue realised through these systems adds up to US$180M on mainly service contracts.This function is performed from home and the Netherlands subsidiary, but requires travelling to field offices and/or headquarters (US) on a regular basis.

Jointly responsible for IS systems for all Customer Service offices in EMEA (Europe, Middle East & Africa).

Responsible for all activities within Hardware Support and Logistics Group

Responsible for all activities within Customer Service Group

Responsible for implementing all post-sales activities for Silicon Graphics workstations and servers, e.g. installation, repair and integration in a customer environment, handling logistics and providing telephone support to customers

Responsible for all pre- and post sales activities for the department that acted as distributor for Silicon Graphics workstations (giving demonstrations, giving technical consultancy and servicing the workstations)

Responsible for designing and documenting changes and additions in the automation processes of aluminium paint systems and managing the technical implementation