Edwin Tucker Email & Phone Number

Auckland, New Zealand

Presales, sales and product enablement for SAP Crystal Solutions. Edwin provided mentorship for various internal teams, plus created customer-facing videos, user guides and digital go-to-market collateral.

Vancouver, Canada Area

As a member on the Customer Care team , Edwin specialized in assisting internal and external SAP customers, partners and public inquiries with product knowledge, technical and sales support for 'low-touch' analytic solutions from SAP, namely Crystal Reports, Lumira, Roambi, Dashboard Design and BusinessObjects Cloud.

Vancouver, Canada Area

Reporting to the Sales Director for the North American Distribution business, liaised with internal and external teams providing product information and service support.• Routinely topped metrics for interactions with partners and customers to address product and sales process inquiries.• As the most senior member and the product knowledge subject matter expert, was sought out as a resource for pre-sales, cross-sales and customer service by internal teams and external partners to shorten sales cycles and add value when working with customers.• Created collateral for team training which was adopted across teams and throughout the region for a significant increase in productivity with consistent, accurate responses.• Spearheaded the reduction of uninvoiced orders with the Maintenance Renewal team from over 70 orders up to a year and a half old to only a handful aged no more than two weeks. The dramatic improvement in booked orders benefited internal Order Management, distribution and reseller partners as well as retaining supported, satisfied customers.

Vancouver, Canada Area

Sales representative on in-bound phone, chat and email queues for Distribution sales to support reseller partners and customers from presales through to close and post-sale support.• Consistent sales performance, always achieving forecasts.• Won client who became a key customer reference for global sales and marketing.

Vancouver, Canada Area

In partnership with a National Account Manager at SAP, liaise with reseller Dell’s software sales representatives to sell SAP products through the Distribution channel.• The relationship between Dell’s reps and the SAP Distribution team was built to a level that increased Dell’s sales success in volume and revenue of sales in absolute terms and also relative to other resellers.• On own initiative created a sales calculator which was adopted by SAP’s sales teams in Europe and was translated for Japan.

Vancouver, Canada Area

Inbound volume sales for desktop software licenses and Business Objects training• Maintained an excellent level of service throughout a challenging transition of systems and processes from Business Objects to SAP.• Created an online map of training locations initially for internal use that was adopted by the North American Education Sales team for improved and efficient course planning.

Vancouver, Canada Area

Manage store and team of sales staff and mechanics. Provide sales and service to customers of bicycles and parts.• Performed exceptionally well and was top sales person within first month. Produced a corresponding 14% increase in revenue for the business.• Generated goodwill for repeat sales; was requested for by customers many months after end of first term.• Promoted to Assistant Manager within 2 months of starting work.

International (Around The World By Bicycle)

Researched, coordinated and executed a multi-year, international expedition within crucial budget, logistical and geopolitical concerns.• Completed solo circumnavigation of the world by bicycle (36,000km, through 23 countries).• Raised awareness for non-profit organisation Practical Action and provided value to equipment sponsors through international and nationwide media coverage (TV, radio, print), public speaking, written works and the expedition website: www.howsmycycling.com

London, United Kingdom

Provided client support to commercial and industrial natural gas customers within the United Kingdom. Coordinated with other gas suppliers, national gas transporter and clients to manage the customer’s gas assets within a highly regulated gas market.Achieved and often surpassed team performance targets for invoicing.Received an individual award for an initiative to reduce office-wide environmental impact, which also improved work practice.

Auckland, New Zealand

Assessed credit ratings and other metrics to manage risk to the business in gaining new mobile plan customers.Balanced potential revenue gains against exposure to risk for the business while still being mindful of customer service. Operated in a fast-paced, high volume, collaborative team environment.